Re: Cut/paste hides document

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Hi Alan - See below:


On 2/9/07 6:01 PM, in article C1F23D30.44CA%ajs@xxxxxxxxxx, "alan smithee
jr" <ajs@xxxxxxxxxx> wrote:

Thanks again.

Anyway - back to your issues: I'm afraid I've become more & more convinced
that the problems lie either with the OS X installation or with the Mac,
itself.


Seems odd that there would be this one little problem with only one
application (and only Word, in the Office Suite...not Entourage, or Excel)
But...there is that "lag" when bringing up Context menus, too, I suppose.
And sometimes I notice that attempting to arrow across the page in text is
very slow; but again...this only happens in Word, nowhere else.

Odd, indeed, but Word does many things in a very different way from other
software - even in the same suite. It's not uncommon for OS & hardware
issues to surface *first* in Word... Part of the reason why Word gets a bad
rap from some users :)


I am quite near an Apple store. I wonder does the basic warranty cover such
issues? I did not acquire the extended warranty/service that seems required
to belly up to the so-called Genius Bar.

I would tend to think that your warranty should receive the attention,
although I haven't had occasion to deal with an Apple Store myself. I
believe you have valid reason to suspect OS issues, so I would approach it
from that perspective.

One more fundamental to try before you run off, though... Make sure no
Office programs are running, then go to your User/Documents/Microsoft User
Data folder. Rename or move (don't Delete) the file Normal, then launch
Word. It will create a new Normal template. See if that changes *anything* -
I'm far from certain that it _will_, but at this point I'm as desperate as
you must be ;-) I've also requested that some others review this thread, as
there is a wealth of knowledge & experience out there that far eclipses what
little I know. Hopefully someone will be speaking up before long.

BTW - I just noticed in another thread that - although the issues were
different - another Intel user reinstalled OS X, reinstalled Office &
resolved everything that had been plaguing the unit. The subject of the
thread in the microsof.public.mac.office newsgroup is "Office 2004 will not
install on MacBook Pro AN ANSWER!" and is continued from another thread by
the same name but without "AN ANSWER!" It seems there are a number of issues
involving the Intel-based Macs - at least re initial setup/configuration.

Regards |:>)
Bob Jones
[MVP] Office:Mac


.

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