Re: Hyperlinks in word and proxy PAC files
- From: "John McGhie [MVP - Word and Word Macintosh]" <john@xxxxxxxxxxx>
- Date: Sat, 09 Dec 2006 10:07:28 +1100
Hi Stuart:
I'm not going to get anywhere with this :-)
The moment you attempt to access a URL in Word, Word hands you off to the
operating system. The next dialog you see is a Finder window, not part of
Word.
Hopefully one of the Microsoft people will come past and have a bite at
this. I just don't know...
Cheers
On 9/12/06 1:55 AM, in article
25A597C0-BB9C-4B3A-A6F7-4CFB999D2CB6@xxxxxxxxxxxxx, "stuart"
<stuart@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
John
Thanks for this.
"When you configure the .PAC in the network preferences, it should configure
the whole of TCP and work for everything on the computer including Word."
That's exacty what I would have expected, however it's not what I'm seeing.
All other applications (except FireFox) use the proxy settings from the
Network Preferences and work just fine, it's only Office that isn't behaving
as expected, and only when we use a PAC file. When I set the proxy manually,
it's OK.
Here's another symptom I found today - when I click Go -> Open In Browser on
the Web toolbar and enter a perfectly valid URL http://www.microsoft.com for
example, I get the same behaviour. A delay of 30s or so (during which Word
still functions normally) followed by the error as noted.
Interestingly, when I do set the proxy manually and follow a hyperlink (or
enter a URL in the Web toolbar or use Go... in the Web toolbar) the status
bar (at the bottom of the main window) shows the message "Word is preparing
to load this document" and a progress bar which takes a second or two to
complete *before* the browser launches and opens the URL. It's this that led
us to suspect that Word was trying to preload the page for some reason.
I checked the Help topic, and our pac file is configured exactly as described.
Any other thoughts?
Regards
"John McGhie [MVP - Word and Word Macinto" wrote:
Hi Stuart:
Word hands off any network call immediately to the operating system.
It has no knowledge of any proxies: Word calls "Network" and the OS takes
over.
Please take a look at the Mac OS System Preferences Help topic "Using an
automatic proxy configuration (pac) file".
I think what is happening is that when you configure the .PAC in the
browser, it affects only the browser's access. The .PAC is not in circuit
for Word's access, which is via the OS, bypassing the browser. When you
configure the .PAC in the network preferences, it should configure the whole
of TCP and work for everything on the computer including Word.
Hope this helps
On 6/12/06 11:13 PM, in article
5CCBD10D-2F8F-4AF5-B63D-80BA77B2639C@xxxxxxxxxxxxx, "stuart"
<stuart@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Having a problem in Office 2004 for Mac with embedded hyperlinks where if
the Mac's proxy settings are set manually, the default browser (same
behaviour for Safari and FireFox) opens and the links work just fine. That's
not the problem!
If we use a PAC file to automatically configure proxy settings (which is a
must-have with 6000+ client machines on 200+ sites) then hyperlinks in Word
and PowerPoint fail, "Cannot locate the internet server or proxy server" is
generated after a 20s-30s timeout.
It's the latest (10.4.8) Mac OS and Office has all current updates.
It *seems* like Word is trying to open the URL before passing it to the
browser. I guess it needs to, in case it's an Office document, but as it
doesn't handle the PAC file correctly, it fails.
The behaviour we need is for Office to hand the URL straight to the browser.
Any ideas/help appreciated
Fraser Millar
Edinburgh
--
Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.
John McGhie <john@xxxxxxxxxxx>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410
--
Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.
John McGhie <john@xxxxxxxxxxx>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410
.
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- From: John McGhie [MVP - Word and Word Macintosh]
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