Re: Document 'in use' errors in Word

Hi Blair,

Someone else may have a permanent solution but as a temporary workaround,
see what happens if you log out and back in again and/or reboot the
computers. I saw the same 'other user' messages myself recently after
leaving my computer on for well over a week while I was out of town.
Rebooting fixed it. But I'm a single user so this may not work for you at
all, or may work on a temporary basis only.

By the way, I also used the OS's Disk Utility to Repair Disk Permissions but
that didn't help. However, it's worth a try in your case.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>




On 9/25/06 8:52 AM, in article
1159199553.120208.221550@xxxxxxxxxxxxxxxxxxxxxxxxxxx, "mr.blair@xxxxxxxxx"
<mr.blair@xxxxxxxxx> wrote:

On further investigation I have been able to find out some more things.

As a test, I copied the "Templates" folder from the MS Office 2004
folder in Applications to the "Microsoft User Data" folder in a user's
Documents folder (User>Documents>Microsoft User Data>Templates).

Then I tried opening some old files, but still got the same errors.

However, when I created a new file and saved it, quit out of Word, then
re-opened the file, it ran just fine - opened without an error, was
able to modify it, then save it, all without errors.

BUT, there's still something wrong, because whenever a user logs out of
the computer and logs back on, there is a "Recovered Files" folder in
their trash that contains "Word Work file x_x" - these files show the
correct permissions (they belong to the user and are modifiable), BUT
when the user tries to empty the trash, they get this error:

"The operation cannot be completed because the item "Word Work File
D_x" is in use."

Clearly, the file is not in use by Word when the program isn't running,
but the system still thinks it is in use. If I, the sys-admin, manually
delete the files from the user's trash via the terminal, whatever file
those work-files were connected to then gives the "being used by
'another user'" error again whenever it is opened/modified/closed.

The only workaround seems to be to save copies of the files, and this
is really frustrating my users.

Can anyone help?

thanks

Blair C
Technology Specialist/IT
The Churchill School - New York, New York

mr.blair@xxxxxxxxx wrote:
Hello, I'm being plagued by errors that tell my users the documents
they're trying to open are "being used by 'another user'. Do you want
to make a copy?" - then on saving they get "This file is in use by
another application or user."

I am the sys-admin at a K-12 school - we're running OSX 10.4.7 Server
on the server-side, using Workgroup-Manager managed client computers
all of which are running 10.4.7 (mostly eMacs and some iMacs). Our
users home-folders and files are all on the servers, and we manage many
of their login and user-preferences via WGM.

We are up to date on Office as well, using v. 11.2.3.

This error happened occasionally last year, when we were running 10.4.2
& 10.4.3 on the servers and clients, but now it is happening almost all
the time. I can only assume is related to permissions - some change
that happened in the update to 10.4.7 - that Office doesn't like with
the temp directories it uses that live on the server? Maybe there is
something I can change, permissions-wise, on the client-machines? I'd
rather not have to do that to 400 Macs, but if it stops this error, I
would do it. Because of the nature of our network, I'd greatly prefer
not to have to change any permissions at the root-level of the server
directories - user-level would be best.

Please please please, if anyone else is running into this problem, let
me know - I have posted multiple times to the Apple d-boards, but
gotten ZERO response. I know the way our network and user-structure
can't be totally unique, so someone else must know what I'm talking
about here.

Thank you for your time

Blair C.
Technology Specialist/IT
The Churchill School - New York, New York


.

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