Re: Office 2004 crashes--what to do?

Tech-Archive recommends: Fix windows errors by optimizing your registry

Thanks for your continuing help. I read again the article suggested:
http://word.mvps.org/Mac/CorruptFontErrors.html
Most of this was aimed toward Tiger users (I'm at 10.3.9). Well, that
said, I tried deleting some of the suggested files, but couldn't find
them anywhere. Then I read about starting up in safe mode and opening
Word, etc., etc. When I tried this I got stuck in a cycle (my monitor
is not an Apple and it wanted me to change resolution but that was
impossible because it was just cycling through the warning.) So I
finally was able to reboot the regular way and now I've got an even
crazier problem. The Dock has disappeared and I can't seem to turn it
on. The desktop wallpaper I always use is gone too. I'm beginning to
get spooked.
Ruth

CyberTaz wrote:
Are you using Disk Utility - Repair Disk Permissions whenever you update or
install? That could be one factor.

Also, reinstalling *rarely* fixes anything on the Mac unless you do a proper
Removal/Uninstall *first*... Most of what causes problems on the Mac are not
the applications, but the various supporting files (preferences, plists,
caches, etc.). Reinstalling over an existing installation typically
*doesn't* replace them even if you drag the main folder to the Trash, so the
problem persists or recurs.

HTH |:>)
Bob Jones
[MVP] Office:Mac



On 9/6/06 7:15 PM, in article
1157584519.592055.73520@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "rudysfirst@xxxxxxx"
<rudysfirst@xxxxxxx> wrote:

Thanks! I think my fonts are OK. I have archived most of them. What is
discouraging is that I didn't do anything with the fonts after my
mishap last week. I had reinstalled Office and all was working OK. Then
this morning Office crashed and I'm wondering if I should reinstall
Office again. If the error message would tell me what was wrong I would
feel much better than the benign "has encountered a problem and has to
close." All was working OK for more than a year and now this. Grrrr!



CyberTaz wrote:
Not sure from your post, but if you haven't already been there take a good
read of ;

http://word.mvps.org/Mac/Disable-Fonts.html

Including the link to the Apple KB article.

Also take a look at;

http://word.mvps.org/Mac/CorruptFontErrors.html

--
HTH |:>)
Bob Jones
[MVP] Office:Mac

<rudysfirst@xxxxxxx> wrote in message
news:1157569965.411366.272750@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I've been using Office 2004 for a long time without any problems. I
guess I went a little overboard and began adding dozens of fonts. About
10 days ago Office crashed immediately when I tried opening Word or
Excel. After searching the archives I decided that mostly likely one or
more of the fonts was the culprit.

I downloaded Linotype Font Explorer X and disabled most of the fonts
and now have only about 200. Then I reinstalled Office successfully and
had no problem until today. Now I'm getting the same message as last
week when I try to use Office: "Microsoft Word has encountered a
problems and needs to close. We are sorry for the inconvenience."

I would appreciate any help or suggestions. This is rather disturbing
after such a long time without any problems.



.

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