Re: Word 2004 + Macintel + Some Adobe OpenType Fonts = Crash on save
- From: adam.bolt@xxxxxxxxxxxxxx
- Date: 2 Jun 2006 18:53:03 -0700
That's funny Gavin, I did the same thing as you but in reverse. I had
thought that it was Postscript fonts that were causing the cascading
crash, so my company shelled out for the OpenType version of the same
font. I had the same result as you, except in my case Word
automatically substitutes the OpenType version of the font for the
Postscript version, so I don't have to manually edit the document
styles to use the OpenType version. But saving, regardless of whether
the OpenType version of the font or the Postscript version is being
used, causes the cascading crash. I wish I had been as wise as you and
only purchased a subset of the OpenType font. I am also kicking myself
for the waste of $200+.
I have another tidbit of information that might be helpful: I found
that when this cascading crash starts, if I have Activity Monitor open
I can see the ATSServer process (ATS, I believe, stands for Apple Type
Services) repeatedly crashing and relaunching (and the pid increases
each time). I'm wondering if this is what is causing other programs to
crash, that the ATSServer process is taking up more and more memory as
it crashes and relaunches. It also may be a hint to someone more
knowledgeable than myself as to what is causing this.
That's all for now. I'm certainly looking forward to the resolution of
this problem! Thanks for all the helpful information, everyone!
Best,
Adam
Gavin Lawrie wrote:
Mystifying news from the front line...
Waiting for MS to fix the problem (or Apple etc.) is not an option for
us. In theory we can edit the documents with no fonts installed, but
printing them is a bit of a problem. So we've shelled out for a
sub-set of our fonts in Mac PS format to see if this might solve the
problem. Fortunately we only bought a sub-set - we bought the Mac PS
version of Minion Regular, Italic, Bold and Bold Italic from Linotype.
We used the Linotype font utility FontExplorer X (1.0.1) to install
these fonts. We removed all other Minion fonts from the computer
(physical deletion method), and flushed both application and system
font caches (using Linotype utility).
Then the following steps / results happened. I have no explanation for
what happens - hopefully someone can advise / suggest where to go next
with this.
1. First I confirmed that de-activating the Minion fonts worked in same
fashion to removing fonts from font folder. I deactivated Minion,
loaded the test 'crashing' document and tried to do save-as. It saved
just fine.
2. I closed Word. Activated Minion. Opened and saved-as the 'broken'
document. Save-as worked fine.
3. I edited all the 'available styles' in the broken document that used
Minion Pro, changing to the equivalent Minion font. Then I tried to
Save As... the file. I got the same cascade-crash from Word that we've
seen previously and reported on before. Force-quit and restart
computer.
4. I deactivate Minion. Flush system and application font caches. Restart.
5. Open 'broken' document and confirm save-as works OK. It does.
6. I edited styles in broken document, changing styles using Minion Pro
to use Optima (a TrueType font, used simply because it was there)
instead. Then tried to Save As... the file. Save As... works fine.
7. Close Word. Activate Minion. Edit the saved 'Optima' document -
changing styles using Optima to use Minion instead. Try Save As... and
get the cascade crash.
8. Aaaaagh!
9. Reflect on the waste of ?120 on PS fonts. Scream again.
10. Wonder what to do next. So step through steps listed above again.
Get exactly same results second time round.
Test computer is an early model MacBook Pro 2.0 with 2.0GB Ram running
10.4.6, Office 2004 (11.2.3), Acrobat Pro 7 and some other apps
installed (e.g. Skpe, Fire etc.). During tests, only Word is open.
So in summary, what do we know now?
1. Under some circumstances documents that work fine on PPC machines
cause Word 2004 to crash during Save As... operations on MacIntel
machines.
2. Removing OpenType fonts used in the document from the font folder
(or equivalent) stops document crashing word when run on MacIntel
hardware.
3. Installing similarly named PS fonts (but not using them) on machine
where OpenType fonts have been removed does not cause crash on Save
As...
4. Editing document to use the substitute PS fonts (Minion rather than
Minion Pro) causes Save As... crash to reappear
5. Editing document to use some other font (Optima rather than Minion
Pro) does not cause Save As... crash
6. Problems are narrowly linked to Word - PowerPoint 2004 (for example)
has no problems using the OpenType fonts.
Help! I really can't think what to do next. Any suggestions would be
really most helpful. Separately, I have confirmed that opening
document using NeoOffice J's Word equivalent seems to work just fine
with OpenType fonts activated: but for various reasons we really are
not keen on running NeoOffice on some machines and Word 2004 on others.
Look forward to hearing suggestions.
Gavin Lawrie
.
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