Re: Word 2004 + Macintel + Some Adobe OpenType Fonts = Crash on save
- From: "John McGhie [MVP - Word and Word Macintosh]" <john@xxxxxxxxxxx>
- Date: Thu, 18 May 2006 20:10:56 +1000
As soon as you start having problems with stuff going between Word and
PowerPoint, I leap in to note that whereas PowerPoint can rotate text, and
Excel can rotate it "in units of 90 degrees", Word cannot rotate text at all
(unless it's in a text box or a table).
So as soon as I hear this problem, I say: check your document for rotated
text: chances are that's where the problem is.
Cheers
On 16/5/06 7:29 AM, in article 2006051522290816807-gavinlawrie@2gccouk,
"Gavin Lawrie" <gavin.lawrie@xxxxxxxxx> wrote:
Just a short update on this. We have not yet had time to work out
exactly what or how this is happening, but it seems that opening a PPT
with a Word table embedded where the word table uses the problem fonts
causes a beach-ball-of-death crash of PPT. One of our team on the road
with a MacPro, was mailed the ppt presentation (which was saved in
thumbnail view), opened doc and after showing about 10 of the
thumbnails went BBOD. He's just returned and doc opens fine on PPC
(indeed it was created on such a machine), so seems to be MacIntel
related.
Major unexplained difference is why this one is showing up when you
view the file - with Word you can usually view the file, the crash
comes when you save...
Anyhow, when we get time we'll try and deconstruct problem a bit
better. Until then, please post if you have seen anything similar.
Thanks!
Gavin Lawrie
On 2006-05-07 01:13:35 +0100, Gavin Lawrie <gavin.lawrie@xxxxxxxxx> said:
This has been appearing in several posts recently. We've had this
problem on our intel iMac and MacBook Pro computers. Have done fairly
extensive screening tests. This is what we have found so far.
1) OS X 10.4.6 + Office 2004 11.2.3 + Adobe OpenType fonts on PPC macs
works fine.
2) Same set up (identical - we reinstalled our MacBook Pro and did a
'user migrate' from a G5 2.3 Dual) on intelMac works fine on all apps
(e.g. Powerpoint) when OpenType fonts are used.
3) Open some Word documents using either of two Adobe OpenType fonts
(Helvetica Neue LT and Minion Pro) and Word works fine until you try
and save file. Then, just after you have done any 'do you want to
overwrite' stuff, and with the progress bar about 5% of way along, you
get beach ball of death. At this point you can ForceQuit Word - but
Font handling messed up if you restart without a log-out. If you leave
it, Word will trigger a cascade crash of all running apps, and then
throw you out to log-in screen.
4) Restart the computer, remove the Adobe OpenType fonts from font
folder and try again. Word doc using fonts appears with substituted
fonts, but you can save it OK.
5) Put fonts back, try again, and you get the crash.
First thing we did was to check to see if fonts damaged. They are not
(and they work fine in other Office Apps also, and without problem on
PPC macs).
To check out other possible causes, we've tried reinstalling Office
(back to 11.0), and reinstalling OS X (back to 10.4.5), and both
together. Behaviour seems consistent in all of these cases.
Others have reported that replacing OpenType versions of fonts with TTF
version solves problem (e.g. ITC Garamond problem reported recently).
We are currently trying to source TTF equivalents of our OpenType fonts
to test this.
Only thing that we are not sure about is why some (old) versions of
documents that use some of the OpenType fonts do appear to work in Word
- as in, you can save them on MacIntel machines. Initially we thought
this indicated that some of our MacIntels had the problem and others
not, but rather it seems they all behave similarly. When we get time
we'll try a test where we see if we can isolate if it is one specific
font file that is causing problem.
Either way this should not be happening, and so this looks like a
genuine bug in Word 2004 when it is run on MacIntel hardware. Would be
grateful if either someone MVP ish could report this to whomsoever can
fix it, or post details of how I can do this. Also would be very
helpful to find out if others can reproduce this problem.
Thanks for whatever help is available on this.
--
Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.
John McGhie <john@xxxxxxxxxxx>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410
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