Re: Yet another - Word 2004 crashes on startup

Oh, come on. He didn't say Word couldn't find the plist, he said it
couldn't find the executable. Actually it isn't even Word that is
looking for this framework; it is the error reporter, i.e. the problem
arises AFTER the crash. So it's irrelevant. (Besides, I have no such
framework, in Tiger, and Word runs fine there.)

It might have been more helpful if the OP had shown us the crash log.
But then again, it might not. In any case we have to carry on without
that sort of help.

My suggestion is to uninstall Office using the included uninstaller. Be
sure to remove everything; do not attempt to uninstall "by hand", since
you won't find everything. Use the uninstaller application. Uninstall
all parts of all versions.

Also clean out the extra fonts installed by Office in the user Fonts
folder. And check carefully with Font Book for possible font conflicts
or other problems. Run Font Finagler, restart the computer.

Now install Office 2004. Do NOT start it up.

Now manually download and install the Office updates from Microsoft, to
bring Office up to date! In other words, believe what AutoUpdate is
trying to tell you. Part of the problem is that the first update fixes
AutoUpdate so that it will run! Without the update, AutoUpdate itself
just hangs.

*Now* try to start up Word. Be patient! It takes a long time the first
time.

m.

==========

John McGhie [MVP - Word and Word Macintosh] <john@xxxxxxxxxxx> wrote:

Hi Chris:

Since we're in "Wild outrageous guess" territory where clutching at straws
seems like a safe and secure option, let's play with this a bit.

On my 10.3.9 system, I have
HDD/System/Library/PrivateFrameworks/liberty.framework

Within liberty.framework I have:
/Resources (alias)
/Versions (folder)

The Resources alias points into /Versions/A/Resources

Within Versions we have the "A" folder and an alias named Current that
points to /A/Resources (getting a bit circular here...)

Finally you will find two little files:
/System/Library/PrivateFrameworks/liberty.framework/Versions/A/Resources/Inf
o-macos.plist

/System/Library/PrivateFrameworks/liberty.framework/Versions/A/Resources/ver
sion.plist

The contents of the files are:

Info-macos.plist...


<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist SYSTEM
"file://localhost/System/Library/DTDs/PropertyList.dtd">
<plist version="0.9">
<dict>
<key>CFBundleIdentifier</key>
<string>com.apple.liberty</string>
<key>CFBundleName</key>
<string>liberty</string>
<key>CFBundleShortVersionString</key>
<string>46</string>
<key>NSExecutable</key>
<string>liberty</string>
</dict>
</plist>

Version.plist...

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN"
"http://www.apple.com/DTDs/PropertyList-1.0.dtd";>
<plist version="1.0">
<dict>
<key>BuildVersion</key>
<string>101</string>
<key>CFBundleShortVersionString</key>
<string>46</string>
<key>ProjectName</key>
<string>gdb</string>
<key>SourceVersion</key>
<string>2920000</string>
</dict>
</plist>

You now know far more about this than I do. If you can figure out what
those files do, or whether it's safe to add them to your test system, good
luck to you :-)

Hope this helps

On 25/2/06 9:06 AM, in article #80A32YOGHA.3360@xxxxxxxxxxxxxxxxxxxx, "Chris
McFarling" <mcfly09@xxxxxxxxxxx> wrote:

A user pointed out to me today that his Word 2004 was not working. Turns out
it has nver worked since his computer (a G5) was wiped and everything
reinstalled a couple months ago. At that time OS X 10.3.9 was installed as
well as Office 2004. After installing Office, I'll usually launch Word or
Excel to make Office go through it's first-run sequence. Apparently I ran
Excel on this machine so I was unaware that Word would not launch.

Today I thoroughly looked into the problem. When you launch word, the splash
screen shows up, you see some information update within the splash screen
and then it unexpectedly quits. It's similar to what many other users have
experienced based on posts I've seen here. I've tried everything but
rewriting Word myself I think, but nothing fixes it.

- Repaired permissions (several times)
- Checked for Add-in conflicts
- Checked for corrupt/duplicate fonts both manually and with FontDoctor
- Applied all updates
- Trashed prefs (many times)
- Uninstalled Office (using Remove Office tool) multiple times

Sometimes an error would show up in the console log after Word had crashed.

Microsoft Error Reporting[437] CFLog (21): Cannot find executable for
CFBundle 0x1427a0 </System/Library/PrivateFrameworks/liberty.framework> (not
loaded)

And sometimes nothing shows up. I also uninstalled Office 2004 and then
installed Office X. The same thing happed, Word would quit on startup but
other Office programs worked fine.


After doing all of this on this users computer, I tried installing Office
2004 on a different computer (a G4). After installing, I launched Word. As
it launched, the AutoUpdate window came up as well. I quit out of
AutoUpdate. The Word splash screen was still up and it appeared to be hung.
Control+clicking on the Word icon in the Dock showed that Word was Not
Responding. I waited a few minutes and nothing happened, so I had to force
quit it. From that point on, all attempts to launch Word resulted in it
unexpectedly quitting, just like on the other mac. I went through all the
same troubleshooting procedures again on this machine and never had any
luck. In addition, I unistalled Office and tried installing under a
different user account. No luck again.

So now I have at least one G5 and one G4, both running 10.3.9, that Word
will not run on. I also have at least one G4, setup nearly identically to
the one described above, on which Word runs fine.

So logic points to something specific to these machines. The OS has been
installed from a disk image so the OS is identicall on each machine.
Besides, no other programs have any problems at all, it's just Word.

Any ideas where to look next?




--
matt neuburg, phd = matt@xxxxxxxxxxx, http://www.tidbits.com/matt/
Tiger - http://www.takecontrolbooks.com/tiger-customizing.html
AppleScript - http://www.amazon.com/exec/obidos/ASIN/0596005571
Read TidBITS! It's free and smart. http://www.tidbits.com
.

Relevant Pages

  • Re: "Uninstaller Failed to Initialize"????
    ... I'm having trouble understanding how to merge a registry file. ... Instructions to repair CanoScan Toolbox for re-installation: ... Run Revo Uninstaller and uninstall CanoScan. ... Delete that folder only if it is recreated after successfully installing the ...
    (microsoft.public.windowsxp.general)
  • Re: Potential MAJOR bug in KB969604?
    ... Yes - if you uninstall an update, Automatic Updates will try to restore it ... has been found and our Product Team is testing a hotfix. ... variables in the document become corrupt after installing ... document variables in the document become corrupt. ...
    (microsoft.public.word.docmanagement)
  • Re: Potential MAJOR bug in KB969604?
    ... this with KB969604 installed resolves the issue (no uninstall required). ... found and our Product Team is testing a hotfix. ... installing the update KB969604 on my test machine. ... document variables in the document become corrupt. ...
    (microsoft.public.word.docmanagement)
  • Re: What have I done with SQL and what is it?
    ... You should uninstall any trial prior to installing a retail version. ... Then the "SQL Dumper Library" messages began, ... I am scared to unistall Ofice and reinstall it again, ...
    (microsoft.public.office.misc)
  • Re: IE7 Information Bar missing
    ... After making certain you have a copy of your Product Key, uninstall all Norton software via Add/Remove Programs. ... Enable the Windows Firewall. ... [Should you decide to uninstall AntiVir and reinstall NIS 2008, I recommend not installing any Norton Add-ons for a while.] ... Thanks for the link on uninstalling XPSP3 before uninstalling IE7. ...
    (microsoft.public.windowsxp.general)