Re: word files disapear from server when modified on mac os X

Tech-Archive recommends: Fix windows errors by optimizing your registry

Yes, we have heard of that issue.  It's not a conversion issue, it's a
locking/unlocking/permissioning/temporary files issue.

I do not remember seeing a cure for it yet.

Just for grins, log one of your "trusted" users on to an account that is the
administrator on the server in question and see how the problem changes.  I
suspect it may go away, which will provide fuel for your investigations.

It may well turn out to be something messy such as the Temp file on the
user's local hard drive needing the same account permissioning as the object
file on the server...

Hopefully someone else will have more information...

Cheers


On 31/1/06 3:10 PM, in article
1138680647.850381.19780@xxxxxxxxxxxxxxxxxxxxxxxxxxxx,
"estebanruiz@xxxxxxxxx" <estebanruiz@xxxxxxxxx> wrote:

> Hi,
>    Im in the I.t. department for a company that uses both macs and
> P.c.'s which the users all save word files to a novell server, and when
> we upgraded all the mac users to OSX recently, we started expeirencing
> major issues with word files on the server, which were pretty much the
> same issues that I've seen on many of discussions on Google groups,
> where when you tried to modify a office file, (word excel) on the
> server it would create a temporary work file in the directory, and then
> when you tried to save come up with a  list of errors, and delete the
> work file and the actual file . We ran an update on the server which
> fixed this issue.
>  We are now having another issue, where when the OSX (10.2 - 10.4 all
> fully updated) user tries to modify a word doc on the server, sometimes
> it will make the file dissapear to the OS X user, anyone that does not
> use OS X (OS 9 and windows) is able to see the file in the directory.
> Sometimes we are able to disconnect the server connection and when we
> re-connect the file is visible again, but this does not always work,
> but usually re booting the os x machine will fix the issue.
>    I thought that it might have had something to do with a conversin
> issue with windows/mac files, but found out that this also happens to
> files that were created on a mac, and again this does not happen all
> the time, which is more annoying since it is harder to trouble shoot
> the problem.
>     THanks in advance for your guys' help
> 

-- 

Please reply to the newsgroup to maintain the thread.  Please do not email
me unless I ask you to.

John McGhie <john@xxxxxxxxxxx>
Microsoft MVP, Word and Word for Macintosh.  Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

.

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