Re: Word Mac 2004 Major Flaw?

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Never seen this here, nor (I don't think) heard it reported. To get a
better picture:

Exactly what version of Word 2004 is in use at these schools? Exactly what
version of OS X is installed at these schools?

Are students saving to a local hard drive or to a server?

When you say largish documents, do you mean 10 pages or 100? Mostly text or
also including graphics?

A random guess: is it possible that students are actually opening the backup
copy of the file? which, not being a true backup, *would* by definition have
the second-to-latest version of the document, and thus kinda match your
description of what happens.


On 12/4/05 2:17 PM, "hibitdat" wrote:

> Help!
>
> We support a large number of Schools in our county (UK) and an
> increasing number of them use Office 04 on the Mac. We are getting
> almost daily complaints of Word literally loosing work, especially on
> largish documents.
>
> An example is a students project write-up. They work on the document as
> needed, auto-save and backup are enabled and they save regularly. They
> then close the document and Word, go and do something else on the Mac
> (check emails, wacth a DVD etc) and then re-open Word and the document,
> only to discover that some or all of the most recent changes are gone!
>
> I have now had this happen myself on a few occasions using a Powerbook
> that has a clean install of Tiger and Office 04 with all the updates to
> both applied and nothing else - therefore we are rapidly reaching the
> conclusion that Word 2004 for the Mac is fundamentally flawed and too
> risky to recommend. Some customers have requested that we look into
> viable open source alternatives.
>
> Has anyone else seen this problem and better yet got a solution? I hope
> Microsoft can fix this, and quick, before all confidence in the product
> is lost.
>

--
Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/

.

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