Re: Various File Save error messages with Word 2004 and Tiger (10.4.2) Server

Looking for somewhere to post, I found this thread. Hopefully, this is
on topic:

Saving Word Documents (New or Existing)

The new version of Word has a problem when saving documents to network
folders. Users with network home directories have a problem with Save
or Autosave from Word 2004 11.2 (Office Service Pack 2) on OSX 10.4.2,
and see an error message saying "Word cannot save this document due to
a naming or permissions error on the destination volume." The first
attempt to save succeeds; subsequent attempts to save, or autosave,
will fail with the above error message.

The fault occurs unless a folder called .TemporaryItems has been
created at the root level of any mounted volume containing the saved
file; so if the users home directory is contained in an AFP share
called "Homes", there has to be a directory called .TemporaryItems in
the Homes folder on the server. If the home directory is on another
local volume called UserData, there has to be a directory called
..TemporaryItems at the root of that volume.

Since .TemporaryItems is a dot file, it will not be visible in the
Finder. When the application is able to create this .TemporaryItems
directory, it is world writable and sticky. For improved security, as
long as all users are in a common group like "staff", then the folder
can be restricted to writing by the group instead.

cd /path/to/volume/or/sharepoint
sudo mkdir .TemporaryItems
chgrp staff .TemporaryItems
chmod 1770 .TemporaryItems

This seems to fix the problem.

James


Rob Daly [MSFT] wrote:
> I'm going to post this same information for every separate report of this
> same issue that there is on the newsgroups. Hopefully, it will help at least
> some of you:
>
> The Problem:
> Word is having various problems saving to remote home folder (henceforth RH,
> RHF) shares from 10.4.x clients.
>
> The larger problem:
> Not everybody is having this issue and, of those who are, the problem
> doesn't exhibit the same symptoms.
>
> This one has been around for a while now and here at Microsoft we are still
> working on pinning down the exact cause. Word File I/O code is incredibly
> complex and that, combined with the configuration differences of remote home
> folders, combined with the unknown change to RHF client code in 10.4.x makes
> this a very tricky problem to provide a general fix for. I have been
> personally working with many of the affected customers to try to identify
> the cause and workarounds for this problem and while the cause remains
> elusive, one of the following workarounds may be the one for you...
>
> So far I can share these known workarounds. DISCLAIMER: NONE OF THESE MAY
> WORK.
>
> Workaround 1:
> Check to ensure you haven't got two instances of the remote home folder
> server mounted. Often, admins will have a logon script to mount the server
> on the desktop to provide users easy access to directories other than their
> home folder. This is bad as it causes Word to trip over a file lock problem
> as it is working with duplicate paths to the same file. The workaround: Do
> not remount the server, just create an alias to the root directory.
>
> Workaround 2:
> Change the user preference in Word to specify the exact path to the
> documents folder. Go to Word: Preferences: File Locations. In the location
> for document saving, navigate the path to the RH Documents folder. This has
> fixed the issue for many customers, but again not for all.
>
> Workaround 3:
> Upgrade to 10.4.3. A small proportion of afflicted customers have been
> reporting the issue's disappearance with 10.4.3. The worst that can happen
> is that it doesn't work ;).
>
> Workaround 4:
> Turn off spotlight for OS partition. Read/Write operations may be getting
> strangled by Spotlight especically when they are I/Oing over the wire to
> disk space located on the RHF. This may help.
>
> We are working on a better solution to this problem as a matter of highest
> priority. As soon as I have any more information I will post it to this
> newsgroup. MVPs or others, please feel free to cross-post this to wherever
> it's needed or wherever I have missed.
>
>
> NOTE FOR THIS THREAD: I am talking directly about problems with RHF saving
> here. Virex and NAV problems are unrelated. My advice in those cases is just
> don't use them or don't have them scan any disk location that you use
> regularly with office (think documents, preferences, applications folders
> here, possibly more)
>
> --
> Rob Daly
> Macintosh Business Unit
> Word Test
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
> Please do not send email directly to this e-mail address. It is for
> newsgroup purposes only.
>
> Find out everything about Microsoft Mac Newsgroups at:
> http://www.microsoft.com/mac/community/community.aspx?pid=newsgroups
> Check out product updates and news & info at:
> http://www.microsoft.com/mac
>
> "Beth Rosengard" <bethrosengard@xxxxxxxxxxxxx> wrote in message
> news:BF7544DC.2115B%bethrosengard@xxxxxxxxxxxxxxxx
> > Have you tried disabling Virex on clients machines (and on the server if
> > it's enabled there)? Try it and let us know what happens.
> >
> > --
> > ***Please always reply to the newsgroup!***
> >
> > Beth Rosengard
> > MacOffice MVP
> >
> > Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
> > (If using Safari, hit Refresh once or twice ­ or use another browser.)
> > Entourage Help Page: <http://www.entourage.mvps.org>
> >
> >
> >
> >
> > On 10/13/05 12:56 PM, in article
> > 1129233379.007672.184550@xxxxxxxxxxxxxxxxxxxxxxxxxxxx,
> > "ericlouis@xxxxxxxxx"
> > <ericlouis@xxxxxxxxx> wrote:
> >
> >> Hi Office 2004 happy users,
> >>
> >> Here, we are running on Panther (10.3.9) and Tiger (10.4.2).
> >> Home users on the server (Xserve) runing 10.4.x server.
> >> Office 2004 SP1 and SP2.
> >> Running also Virex 7.7 on all clients machines.
> >>
> >> Word is the bad boy here, "error messages with auto-save", "can't save
> >> the same file because it is already in use".
> >>
> >> Do you have any advice of what would be a good way to solve these
> >> problems ?
> >> Because it is giving headache to my customer and me :(
> >>
> >> Thanks
> >>
> >> Quite interesting post !
> >>
> >

.

Relevant Pages

  • Re: Various File Save error messages with Word 2004 and Tiger (10.4.2) Server
    ... > The fault occurs unless a folder called .TemporaryItems has been ... > the Homes folder on the server. ... The workaround: Do ... >> newsgroup purposes only. ...
    (microsoft.public.mac.office.word)
  • Re: Various File Save error messages with Word 2004 and Tiger (10.4.2) Server
    ... Did the ".TemporaryItems" thing, and it seemed to work for a while (a few ... > the Homes folder on the server. ... The workaround: Do ...
    (microsoft.public.mac.office.word)
  • Re: Various File Save error messages with Word 2004 and Tiger (10.4.2) Server
    ... > Did the ".TemporaryItems" thing, and it seemed to work for a while (a few ... >> the Homes folder on the server. ... >>> Word is having various problems saving to remote home folder (henceforth RH, ...
    (microsoft.public.mac.office.word)
  • Re: This operation is slow
    ... I just tried saving a newsgroups message and had no trouble at ... > If I save to the default My Documents folder, ... > switch the Save in destination with the drop down menu to the Desktop, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: This operation is slow
    ... The only part of the operation that is slow is changing what appears in the save in menu from My Documents to another destination to save to. ... I'm thinking that because my My Documents folder ... the same way and see if the time compares. ... mail files are treated differently when saving by your antivirus. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
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