Re: Word X occasionally hangs for 20-40 seconds

Hey Stuart,

Which version of Word are you using?
In your subject and first sentence you say "Word X" but later in your post
you say "Word 11.1".

If your about box does say "Word 11.1" then your running Word 2004 and you
can try updating to Word 2004 SP2 (11.2) and see if that helps.

Also, how large is your document and what does it contain? Large Tables?
Pictures? etc... Do you have Track Changes Turned on? Is the Document file
located on your local hard disk or on a server?

Thanks for posting
--
Jeffrey Weston
Mac Word Test
Macintosh Business Unit
Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.

<amtravco001@xxxxxxxxxxx> wrote in message
news:1128280672.716990.326770@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> I'm writing fairly long documents using Word X. About every 10 to 20
> minutes, Word will temporarily hang, with the spinning beachball. The
> hang lasts for maybe 20 to 40 seconds (it varies). Then it's back.
> Here's some relevant info:
>
> * Any action, as far as I can see, can trigger this. It can be typing,
> scrolling, saving, etc.
> * Oddly, when this happens, all other apps freeze up. When Word first
> freezes, the other apps work fine. Then, with maybe 10 seconds to go,
> they all freeze up. Suddenly, everything unfreezes and Word is fine.
> * Activity Monitor doesn't report any particularly strange behavior on
> the part of Word during the time that Word is frozen but AM is not.
> Just as Word and the rest unfreeze, AM reports for one tick that Word
> is hung, but then, of course, it's not.
> * This is a Word problem. I never get such a freeze when not using
> Word.
> * It seems to happen only when I'm actively doing something in Word,
> not when it's sitting idle in the background.
>
> Further, this issue has persisted over multiple installs of Word and,
> perhaps more surprisingly, over multiple installs of OS X. This
> includes a clean install of Tiger onto a fresh hard disk.
>
> I don't have OS 9 anywhere on my disk.
>
> I have tried to resolve duplicate fonts using FontBook.
>
> I have OS 10.2, and Word 11.1 (I think it may actually be 11.1.1 but
> that's what the About Word box shows. I have always had the latest
> version, using MS's updater).
>
> The strangest thing is how it freezes the other apps. I would have
> thought this completely impossible under a pre-emptive multitasking OS.
>
> Stuart
>


.

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