Re: Various File Save error messages with Word 2004 and Tiger (10.4.2) Server

Hi Tom and Keith:


No. Nobody has a fix to the problem yet.

Apple is working on it. It affects only Tiger.

The issue appears to be caused because OS 10.4 internally creates TWO paths
to a file, then errors trying to save along one path because access along
the other is locked by the first save attempt.

The only reliable "fix" appears to be to NOT use network home directories.
In Tom's case, sending 800 emails advising users how to correctly set their
Word Preferences would appear to be an easy (albeit suboptimal) way out of
it.

Sorry guys: I believe we're still waiting on Apple for this one.

Cheers

On 26/9/05 2:52 PM, in article tjneale.1vzkjz@xxxxxxxxxxxxxxx, "tjneale"
<tjneale.1vzkjz@xxxxxxxxxxxxxxx> wrote:

>
> My users cannot properly save files from Word 2004 to their home
> folders. After a new document has been saved the first time, any
> further attempt to save it results in the error message: "Word cannot
> save this file because it is already open elsewhere."
>
> The file is NOT in use by any other user or application. It looks like
> a permissions or path problem. If I explicitly set Word > Preferences >
> File Locations > Documents to be the user's Home of Documents folder (on
> the share), saving appears to work properly. It is NOT a viable
> solution to have 800 networked users explicity set that preference!
>
> My setup is this:
> - Mac OS X Server 10.4.2 with home folders on a shared and network
> mounted via AFP
>
> - Clients are running Mac OS 10.4.2 and MS Office 2004 (with SP2
> installed)
>
> - User accounts are created and managed using MacManager on the server
>
> - We do not have NAV, Virex or any other antivirus program running on
> any clients, at this time
>
> If anyone has seen this version of the problem and has a solution
> please let me know! I've got hundereds of students chomping a the bit
> to use this.
>
> Thanks,
> Tom Neale
>

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <john@xxxxxxxxxxx>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

.

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