Re: mac microsoft word problem

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Hi Cassie,

Did you run the Remove Office tool to get rid of the trial version before
installing the full version? You're supposed to do that. I recommend that
you do a complete and proper removal and reinstallation of both versions of
Office. It's very simple to do; basically you just run the removal tool and
then re-do the installation. However, you'll find complete, step-by-step
instructions here: <http://word.mvps.org/MacWordNew/RemoveReinstall.htm>
(If using Safari, hit Refresh once or twice; better yet, use another
browser.)

Then, if you're still having problems when opening a new document, quit
Word, go to Home/Documents/Microsoft User Data/Normal. Normal is the
template upon which all new documents are based (unless you specify
otherwise). Trash Normal and then relaunch Word; Word will create a new
fresh Normal template and everything should be fine.

You can try the Normal template fix first if you want, and it will probably
fix the problem; but if you leave the trial version active, you'll run into
other problems sooner or later so you might as well do the
removal/reinstallation now.

If none of the above fixes the problem (and I'm pretty sure it will), post
back. It's possible that you have *two* Normal templates (in different
locations, since they can't coexist in the same folder).

Hope this helps.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>



On 9/11/05 10:25 AM, in article
1126459535.405231.260470@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "CASSIE"
<sepia3photo@xxxxxxxxxxxxx> wrote:

> Hi Anyone out there!
> I'm a new mac user. I installed office mac and had previously been
> using the trial version on my new mac.
> When I open a blank document a document I had previously been using
> pops up.
> Even in project gallery it is showing as my normal document.
>
> How do I set up a new document? The previous document was saved as two
> columns so when I try
> clearing it it thinks two columns is normal and I have no idea how to
> get it back to a normal document.
>
> Someone please help.
> Thanks!
> cassie
>

.

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