Re: Word 2004 (and Entourage) problems since Tiger Upgrade
- From: Daiya Mitchell <daiyaNOSPAM@xxxxxxxxxxxxxxxx>
- Date: Fri, 08 Jul 2005 06:43:29 -0700
Re Entourage beachballing--it might be the problem of Spotlight trying to
index the Ent database. You should add the Ent Identities under Privacy in
System Prefs, Spotlight.
Re Tiger/Word hangs--haven't a clue. A lot of people are suffering and I
don't think there's any fixes/workarounds known yet. Sorry.
On 7/6/05 6:15 PM, "NeilW" wrote:
> Hello,
>
> I've been using Word 2004 since it came out without problems. In fact
> the entire Office suite has been in my experience rock solid. That is
> until I upgraded to Tiger. Since upgrading to Tiger I have had HUGE
> problems with Word, and some annoyances with Entourage.
>
> Let me start with Entourage as the problem is simply that I get the
> SBOD (Spinning Beachball of Doom) frequently and Entourage just hangs
> for a minute or so before coming back to life. While not critical,
> this is annoying.
>
> Now the word problems are more frustrating (and down right annoying).
> I get a similar SBOD problem except the software never recovers. I get
> a Not Responding error from the Force Quit menu. In addition, I
> frequently try to open a file (often from an Entourage Attachment but
> also from my desktop) and get a message that the file is corrupt.
>
> Here is what I have found/tried so far:
>
> 1. It turns out the files are not actually corrupt. If you tell Word
> to try to recover the file when prompted, the file will turn out to be
> severly corrupted - seeing field codes instead of formating etc...
> However, if you say do not try to recover, quit word and try again -
> the file will almost alway open up without problem (and without any
> sign of corruption).
>
> 2. I have deleted all Office preference files without success.
>
> 3. I have used several utilities to check for damaged or problematic
> fonts.
>
> 4. I have tried logging in as a "safe user" and had the same problems.
>
> I'd really appreciate some help on this as I've lost a lot of work this
> way where Word just hangs on me. Usually I can recover most of the
> file, but not everything and not all the time.
>
> Just to add some extra info that may be helpful in the diagnostic:
>
> - I'm running Tiger (and have updated to 10.4.1)
> - I'm running Word 2004 version 11.1 (040910)
> - I'm using a G4 (1.25GHz) 15" Powerbook with 1GB of RAM and have
> around 15GB free on my harddrive.
> - I have Endnote 8.0 installed on my computer and it is linked to Word.
>
> Thanks in advance,
>
> Neil
>
.
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