Word 2004 (and Entourage) problems since Tiger Upgrade
- From: "NeilW" <neil.winegarden@xxxxxxxxx>
- Date: 6 Jul 2005 18:15:48 -0700
Hello,
I've been using Word 2004 since it came out without problems. In fact
the entire Office suite has been in my experience rock solid. That is
until I upgraded to Tiger. Since upgrading to Tiger I have had HUGE
problems with Word, and some annoyances with Entourage.
Let me start with Entourage as the problem is simply that I get the
SBOD (Spinning Beachball of Doom) frequently and Entourage just hangs
for a minute or so before coming back to life. While not critical,
this is annoying.
Now the word problems are more frustrating (and down right annoying).
I get a similar SBOD problem except the software never recovers. I get
a Not Responding error from the Force Quit menu. In addition, I
frequently try to open a file (often from an Entourage Attachment but
also from my desktop) and get a message that the file is corrupt.
Here is what I have found/tried so far:
1. It turns out the files are not actually corrupt. If you tell Word
to try to recover the file when prompted, the file will turn out to be
severly corrupted - seeing field codes instead of formating etc...
However, if you say do not try to recover, quit word and try again -
the file will almost alway open up without problem (and without any
sign of corruption).
2. I have deleted all Office preference files without success.
3. I have used several utilities to check for damaged or problematic
fonts.
4. I have tried logging in as a "safe user" and had the same problems.
I'd really appreciate some help on this as I've lost a lot of work this
way where Word just hangs on me. Usually I can recover most of the
file, but not everything and not all the time.
Just to add some extra info that may be helpful in the diagnostic:
- I'm running Tiger (and have updated to 10.4.1)
- I'm running Word 2004 version 11.1 (040910)
- I'm using a G4 (1.25GHz) 15" Powerbook with 1GB of RAM and have
around 15GB free on my harddrive.
- I have Endnote 8.0 installed on my computer and it is linked to Word.
Thanks in advance,
Neil
.
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