Re: Word 2004 hanging unpredictably in 10.4.1, no font error messages
- From: Beth Rosengard <bethrosengard@xxxxxxxxxxxxx>
- Date: Wed, 22 Jun 2005 16:45:04 -0700
And then trash all your Office and System font caches. (If you've grouped
fonts into Collections, you'll have to do it over.) Here's where the caches
are:
Com.apple.ATS.plist ~ (home)/Library/Prefs
Com.apple.ATS hard disk/Library/Caches
FontTablesAnnex hard disk/System/Library/Caches
Office Font Cache ~/Library/Preferences/Microsoft
All other files whose names include .ATS or font found in
/System/Library/Caches, especially com.apple.ATS.System.fcache and
com.apple.ATSServer.FODB_System
Then log out and restart.
--
***Please always reply to the newsgroup!***
Beth Rosengard
MacOffice MVP
Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>
On 6/22/05 2:31 PM, in article BEDF26AB.188E3%bethrosengard@xxxxxxxxxxxxx,
"Beth Rosengard" <bethrosengard@xxxxxxxxxxxxx> wrote:
> I would recommend some basic troubleshooting first, like logging out and
> restarting; then moving on to the topics covered here:
> <http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm>
> (If using Safari, hit Refresh once or twice; better yet, use another browser
> for this site.)
>
> However, I wouldn't count out font issues just because you aren't seeing
> font error messages. In fact, an article I just read in MacWorld cites font
> problems as a common cause of various system and application freezes, hangs
> and crashes. At least open Font Book (Applications folder) and use the
> Resolve Duplicates function to disable duplicate fonts and see if that
> helps.
>
> --
> ***Please always reply to the newsgroup!***
>
> Beth Rosengard
> MacOffice MVP
>
> Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
> (If using Safari, hit Refresh once or twice or use another browser.)
> Entourage Help Page: <http://www.entourage.mvps.org>
>
>
>
> On 6/21/05 4:02 PM, in article
> 1119393899.085212.286770@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "kikujiro@xxxxxxxxx"
> <kikujiro@xxxxxxxxx> wrote:
>
>> I'm experiencing intermittent and unpredictable hangs of Word 2004 in
>> 10.4.1. They don't happen very often, and I am unable to find any
>> pattern in what I'm doing when it happens (this time I hit apple-F for
>> find). Tiger installed via archive and install. No font-related error
>> messages. Hangs are too infrequent to ascertain if I've 'fixed' the
>> problem by shift-starting, for example.
>>
>> When I force quit, the application list shows both Application Not
>> Responding Word and Microsoft Error Reporting.
>>
>> I'm starting a new post to differentiate my situation from the several
>> I've read about with font-related error messages.
>>
>> This is driving me up the wall. If there's any information I can
>> provide to help fix, please let me know.
>>
>
.
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- From: kikujiro
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- From: Beth Rosengard
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