Re: type 2 error when opening Word 98

Hi Jay,

Applying the updates probably won't help at this point. Once you have Word
working again, *then* you should apply the updates.

13,620K Preferred memory assigned to Word 98 is not that much. Did you go
as high as 48000K to see if that made a difference?

Have you checked for Add-Ins? What about starting up with extensions turned
off? These procedures are explained in the same article I sent you to.

If you've tried everything in the article and nothing works, you should
probably test your system as explained in Step 4 of this article:
<http://support.microsoft.com/default.aspx?scid=kb;en-us;Q216733>. And you
might as well check the rest of this article to be sure you haven't missed
anything.

Good luck!

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>



On 6/15/05 6:55 AM, in article
1118843740.838457.87250@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "jay"
<hey_itsmejay@xxxxxxxxx> wrote:

> Thank you for your response Beth, it is very generous of you to take
> the time to help those of us in desparate situations. I don't know
> about the memory problem part. I have 768 mgs with 13,620 in prefered.
> I did increase it as well as turning VM on, both with no effect on the
> problem. I followed your advice about clean install using the Remove 98
> & 2001 program. Still get the same system error on start-up. What I
> haven't tried is doing all the updates (since I can't even get the
> program to start). I'll try that next. I did a search on this topic in
> this group and noticed that nobody ever seemed to get a solution. Or at
> least they didn't post back that something had worked for them???
>
> Beth Rosengard wrote:
>> Hi Jay,
>>
>> It could well be a memory problem since Type 2 errors are system errors.
>> See this article for more, including how to properly increase Preferred
>> memory: <http://word.mvps.org/MacWordNew/TroubleshootWord2001.htm>
>>
>> --
>> ***Please always reply to the newsgroup!***
>>
>> Beth Rosengard
>> MacOffice MVP
>>
>> Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
>> (If using Safari, hit Refresh once or twice - or use another browser.)
>> Entourage Help Page: <http://www.entourage.mvps.org>
>>
>>
>>
>>
>>
>> On 6/14/05 3:35 PM, in article
>> 1118788510.323209.75940@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "jay"
>> <hey_itsmejay@xxxxxxxxx> wrote:
>>
>>> Has anybody figured this out yet?? I'm using OS 9.2 with over 700 mg
>>> ram. It worked fine until I ran into problems with Outlook and had to
>>> re-install that. I did do some individual tossing of files when I tried
>>> to straighten out Outlook. Finally got that to work and now Word 98
>>> crashes everytime I try to start it. It gets right to the Word logo
>>> screen and crashes. Usually with a type 2 error. I have reinstalled
>>> multiple times. Removed both with CD and RemoveOffice stand alone,
>>> downloaded from Microsoft. I've followed instructions from this site
>>> complete with rebuilding desk top, and nothing seems to work. I did the
>>> renaming Registration cache and Word settings, along with first run
>>> files. All to no avail. Please, please, please. HELP!
>>>
>

.

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