Re: problem saving with Microsoft Word in Office 2004 on G5 with 10.3.7 OSX

From: John McGhie (john_at_mcghie.name)
Date: 01/12/05 

Date: Wed, 12 Jan 2005 18:54:18 +1100

Hi Jason:

If you are still with us, would you like to email me a full (complete)
System Profile from your bad setup, if it still exists?

Please Zip or stuff it before you send it. I would like to put it in to the
developers.

I can't make any suggestions that would avoid a full re-install, because I
(now) do not have a clue what the problem was.

As I said, "something" is blocking Word from disk access. It can be almost
anything that prevents Word being able to write to disk. Word uses a
"streaming" access to write to disk, it is not a straight write such as
other applications perform. It's rather sensitive to timing issues.

Popular sources of bother are where the Applications folder and the user's
home folder are not on the same volume as the OS. Bad directory permissions
can do it. Backup applications locking files can do it. Incorrect user
permissions to the Temp directory or the document directory can do it. The
user of a Word document needs full access to both the document folder and
the temp folder, because Word performs a Write, Rename, Remove, Rename to
save a file. (It first writes a temporary file, then deletes the old
backup, then renames the original file as the backup, then renames the
temporary as the original -- the idea is to protect against crashes during
the writing of the file.)

The error message is so generic that the list of causes is endless (and I
don't know most of them!). I have not yet heard from the Developers.

Cheers

On 8/1/05 8:32 PM, in article
1105176756.599503.198080@c13g2000cwb.googlegroups.com, "JasonRomney"
<jason.romney@netvideo.com.au> wrote:

> OK, so this time I took the opportunity of having a second internal
> disk in the G5 (now freed up by the removal of the RAID configuration,
> to reinstall the OS from scratch, install all the updates from the
> Internet to bring it up to the latest everything (10.3.7 etc) and then
> reinstalled Office 2004 from scratch on this virgin OS install. Then I
> installed Microsoft AutoUpdate 1.1.2 when prompted (dated 9/11/04),
> followed by Office 2004 for Mac Service Pack 1 dated 12/10/04. All
> 22.8MB of it. I restarted the G5, fired up word, summoned a document
> and tried to save multiple times. I could not generate the error
> message. So I suppose from this I must conclude that there is a
> conflict between different software applications installed on my
> computer. This is a vexing problem because finding the source of such a
> conflict is obviously extremely difficult. But at this this throws more
> light on the situation...
> Kind regards,
> Jason Romney
> 

-- 
Please reply to the newsgroup to maintain the thread.  Please do not email
me unless I ask you to.
John McGhie <john@mcghie.name>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

Relevant Pages

  • Re: Still looking for help on "Official" Apple Applications
    ... many of the Apple applications retain ... I have the following in my Applications folder: ... I don't have this installed as I didn't install Asian language support. ...
    (comp.sys.mac.apps)
  • Re: Still looking for help on "Official" Apple Applications
    ... many of the Apple applications retain ... I have the following in my Applications folder: ... They are part of the retail iLife package. ... I don't have this installed as I didn't install Asian language support. ...
    (comp.sys.mac.apps)
  • RE: Code 737D Error - Security Update for SQL Server 2005 Service
    ... Some third party programs can affect the Windows Update service. ... Rename the Windows Update Softwaredistribution folder ... We can refer to the following steps to rename this folder. ... manually download and install the update. ...
    (microsoft.public.windowsupdate)
  • RE: Entry point RtlHashUnicodestring could not be located in the n
    ... Just tried it out and the error message is no longer appeared. ... Now it is just a matter of discovering the application which did install it ... two .Net-built applications on multiple Windows 2000 machines. ... should rename. ...
    (microsoft.public.win2000.general)
  • Re: THE BEST KEPT SECRETS OF THE COMPUTER UNDERGROUND
    ... Very few hackers install a VPN. ... they install a second set of their own hidden firewall ... >> would know it's there is by going to your Control Panel, Folder Options, ... >> files and software applications now sitting on your hard drive. ...
    (comp.security.misc)