Re: problem saving with Microsoft Word in Office 2004 on G5 with 10.3.7 OSX
From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 01/06/05
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Date: Thu, 06 Jan 2005 14:46:31 -0800
Hi Jason,
You *should* have Allow Fast Saves turned off, always; so if that was your
setting, then that's not your problem. In other words, if a document you
created with Allow Fast Saves turned off has the problem, then Fast Saves is
not the culprit. Is that the case?
I am sorry, but I know nothing about RAID so I just can't answer your
questions on this subject. I will say this though: Word 2004 does not
normally have this problem saving documents (on G5s as well as other Macs)
and I have not seen your specific error message before. This leads me to
believe that there is a conflict somewhere in your system, but knowing
nothing about RAID, I can't say if it's the cause. Is there a way to bypass
the RAIDed disks to test this?
Did you try creating another user on the G5 to see if the problem manifests
there as well?
When you tried copying one of these documents and pasting into another
document, were you careful NOT to copy over the last paragraph mark in the
original document?
Does the problem occur with all kinds of documents not just those created
by others, but documents created by you from scratch on the G5?
I know you've tried a lot of troubleshooting procedures already, but please
take a look here to see if you might have missed something:
<http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm>
(If using Safari, hit Refresh once or twice; or use Internet Explorer for
this site.)
Hope this helps!
-- ***Please always reply to the newsgroup!*** Beth Rosengard Mac MVP Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm> Entourage Help Page: <http://www.entourage.mvps.org> On 1/6/05 1:50 PM, in article 1105048244.798999.175640@f14g2000cwb.googlegroups.com, "JasonRomney" <jason.romney@netvideo.com.au> wrote: > Beth, yes, I have checked and repaired all permissions and they seem fine. > Disk Warrior also gives the HD a full bill of good health. I have been able to > generate the problem with Allow Fast Saves turned off (my usual preference) > and also turned on. The G5 is currently back at the dealer being investigated. > I'd like to think the top of the range Ferrari of Apples was able to do > something as perfunctory as save a word document reliably and the dealer is > trying to ensure this is so. If it turn out to be the case that all my other > apps (and I have many) are working fine and rock solid, but only Word returns > this error, I suppose I shall have to simply refrain from using Word on the > G5. This would be a sad state of affairs, but I suppose that's what I have a > Powerbook for. Do you think this will be instated as a recognised problem so > that the next Office patch may address and fix it? Or do you think it sounds > like a specific problem with my G5 and not a generic problem common to all > G5s? And do you think the RAID linking of the two 250GB internal hard disks in > the G5 might be responsible in some way? Should I bother un-RAIDing the disks > (big job)? Kind regards, Jason Romney > > Beth Rosengard wrote: >> Hi Jason, >> >> I can't answer most of your questions, I'm afraid; but let me ask one: Do >> you have "Allow Fast Saves" checked in Preferences> Save? >> >> -- >> ***Please always reply to the newsgroup!*** >> >> Beth Rosengard >> Mac MVP >> >> Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm> >> Entourage Help Page: <http://www.entourage.mvps.org> >> >> >> >> On 1/5/05 11:32 PM, in article >> 1104996755.060823.15100@z14g2000cwz.googlegroups.com, "JasonRomney" >> <jason.romney@netvideo.com.au> wrote: >> >>> I am getting a recurrent problem with Word whilst trying to save a number of >>> different Word documents and wonder if anyone has also experienced this? I >>> am using a dual 2.5Ghz G5 with 4GB RAM and 2 interal 250GB disks raided into >>> one disk on the desktop using the OSX RAID facility. >>> >>> The G5 reports the following message when an attempt is made to save just >>> about any reasonably substantial Word document: >>> >>> There is a serious disk error on file "Word Work File D_47857804" >>> >>> Here are the things I have tried to fix the problem: >>> >>> 1. I booted into an OSX 10.3.7 installed on my external Lacie drive which >>> was created by using Clone Doubler on the G5's internal hard disk. When I >>> fire up Word from the Lacie external firewire disk (after booting up from >>> that Lacie firewire disk), the same error message could be generated when >>> repeatedly test saving a Word document. >>> >>> 2. so going back to a normal bootup, that is, from the G5's own internal >>> hard disk, the error message happens whether I save a file to the G5's >>> internal hard disk or to the Lacie external drive. (even though it seems >>> unlikely that both drives would have this problem). >>> >>> 3. I have reinstalled initially just Word and then the entire suite of >>> applications in Office 2004 for Mac and the same error message occurs >>> afterward when I try to save a document in Word. I have also tried renaming >>> the Word template Normal file, and renaming the Word preferences file. I >>> also did a full uninstall of Office 2004 via the special UnInstall program, >>> including a search (and manual delete) after the de-install procedure for >>> all Microsoft-related prefs and plist files for each application in the >>> Office Suite that might have been left over by the uninstaller program. Then >>> reinstalled the Office Suite again - same problem. >>> >>> 4. I have tried to save multiple different documents but the error message >>> is not restricted to attempts to save just one Word document, that is, the >>> error message recurs after 5 to 30 saves are made of apparently ANY Word >>> document. >>> >>> 5. I copied the contents of one of the documents the saving of which >>> triggers the error message into a new document, and saved, but the error >>> message recurs with the new document thus saved, as well. >>> >>> I can report the following observations: >>> >>> 1. the Work File identifier is different each time eg it is not always >>> D_47857804 but may be some other letter and number >>> >>> 2. if I search the hard disk for the Word Work File that is nominated as >>> being subject to the serious disk error, I can't find the file >>> >>> 3. If I ignore the error message and just keep working, albeit nervously, >>> the document does not seem to corrupt and seems to save OK on subsequent >>> attempts. (If I move the document onto another computer and start editing it >>> with Word on the new computer, no more error message recur). >>> >>> 4. the error message can be fairly reliably summoned on just about any >>> document. I hit a keyboard key at random, over and again, saving between key >>> presses, and the problem recurs after about 20 such saves. >>> >>> 5. the same document(s) that trigger the problem (ie just about ALL Word >>> documents on the G5) will not trigger such a problem on the 17inch Powerbook >>> when using the same version of Word. >>> >>> 6. The version of Word I'm using on the G5 is 11.1 (040910). I've tried to >>> see whether the problem recurs if I go back to the version of Word prior to >>> the service pack upgrade and yes, the error message does recur. >>> >>> What do you think is the problem? >>> >>> I have tried running Disk Warrior over both disks and they seem to check out >>> fine (ie both the G5's internal disk and the external Lacie firewire disk). >>> >>> Do you think this could be a Logic Board problem with the G5? Do you think >>> Word is actually saving correctly and giving a bogus error message or that >>> the saves Word is doing are somehow flawed when it reports the error? Do you >>> think this problem could be restricted to Word only or extend to other as >>> yet undetected applications? Do you think this problem is common to all G5s >>> running Word, or just mine? Do you think the problem is related to the RAID >>> array (uninstalling the RAID is quite a business when you have a huge amount >>> of data on a 500GB disk... although that is obviously going to be one of my >>> next steps). >>> >>> Do you think the problem may lie, not so much with Word itself but with the >>> fact that the G5's internal hard disk (there are two internal drives >>> installed on the G5) have been fused together with a RAID array to appear as >>> just one disk? >>> >>> Any advice or experience with this kind of problem would be very gratefully >>> received please. Kind regards, Jason Romney jason.romney@netvideo.com.au >>> >
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