Re: problem saving with Microsoft Word in Office 2004 on G5 with 10.3.7 OSX
From: JasonRomney (jason.romney_at_netvideo.com.au)
Date: 01/06/05
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Date: 6 Jan 2005 13:50:44 -0800
Beth, yes, I have checked and repaired all permissions and they seem
fine. Disk Warrior also gives the HD a full bill of good health. I have
been able to generate the problem with Allow Fast Saves turned off (my
usual preference) and also turned on. The G5 is currently back at the
dealer being investigated. I'd like to think the top of the range
Ferrari of Apples was able to do something as perfunctory as save a
word document reliably and the dealer is trying to ensure this is so.
If it turn out to be the case that all my other apps (and I have many)
are working fine and rock solid, but only Word returns this error, I
suppose I shall have to simply refrain from using Word on the G5. This
would be a sad state of affairs, but I suppose that's what I have a
Powerbook for. Do you think this will be instated as a recognised
problem so that the next Office patch may address and fix it? Or do you
think it sounds like a specific problem with my G5 and not a generic
problem common to all G5s? And do you think the RAID linking of the two
250GB internal hard disks in the G5 might be responsible in some way?
Should I bother un-RAIDing the disks (big job)?
Kind regards,
Jason Romney
Beth Rosengard wrote:
> Hi Jason,
>
> I can't answer most of your questions, I'm afraid; but let me ask
one: Do
> you have "Allow Fast Saves" checked in Preferences> Save?
>
> --
> ***Please always reply to the newsgroup!***
>
> Beth Rosengard
> Mac MVP
>
> Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
> Entourage Help Page: <http://www.entourage.mvps.org>
>
>
>
> On 1/5/05 11:32 PM, in article
> 1104996755.060823.15100@z14g2000cwz.googlegroups.com, "JasonRomney"
> <jason.romney@netvideo.com.au> wrote:
>
> > I am getting a recurrent problem with Word whilst trying to save a
> > number of different Word documents and wonder if anyone has also
> > experienced this? I am using a dual 2.5Ghz G5 with 4GB RAM and 2
> > interal 250GB disks raided into one disk on the desktop using the
OSX
> > RAID facility.
> >
> > The G5 reports the following message when an attempt is made to
save
> > just about any reasonably substantial Word document:
> >
> > There is a serious disk error on file "Word Work File D_47857804"
> >
> > Here are the things I have tried to fix the problem:
> >
> > 1. I booted into an OSX 10.3.7 installed on my external Lacie drive
> > which was created by using Clone Doubler on the G5's internal hard
> > disk. When I fire up Word from the Lacie external firewire disk
(after
> > booting up from that Lacie firewire disk), the same error message
could
> > be generated when repeatedly test saving a Word document.
> >
> > 2. so going back to a normal bootup, that is, from the G5's own
> > internal hard disk, the error message happens whether I save a file
to
> > the G5's internal hard disk or to the Lacie external drive. (even
> > though it seems unlikely that both drives would have this problem).
> >
> > 3. I have reinstalled initially just Word and then the entire suite
of
> > applications in Office 2004 for Mac and the same error message
occurs
> > afterward when I try to save a document in Word. I have also tried
> > renaming the Word template Normal file, and renaming the Word
> > preferences file. I also did a full uninstall of Office 2004 via
the
> > special UnInstall program, including a search (and manual delete)
after
> > the de-install procedure for all Microsoft-related prefs and plist
> > files for each application in the Office Suite that might have been
> > left over by the uninstaller program. Then reinstalled the Office
Suite
> > again - same problem.
> >
> > 4. I have tried to save multiple different documents but the error
> > message is not restricted to attempts to save just one Word
document,
> > that is, the error message recurs after 5 to 30 saves are made of
> > apparently ANY Word document.
> >
> > 5. I copied the contents of one of the documents the saving of
which
> > triggers the error message into a new document, and saved, but the
> > error message recurs with the new document thus saved, as well.
> >
> > I can report the following observations:
> >
> > 1. the Work File identifier is different each time eg it is not
always
> > D_47857804 but may be some other letter and number
> >
> > 2. if I search the hard disk for the Word Work File that is
nominated
> > as being subject to the serious disk error, I can't find the file
> >
> > 3. If I ignore the error message and just keep working, albeit
> > nervously, the document does not seem to corrupt and seems to save
OK
> > on subsequent attempts. (If I move the document onto another
computer
> > and start editing it with Word on the new computer, no more error
> > message recur).
> >
> > 4. the error message can be fairly reliably summoned on just about
any
> > document. I hit a keyboard key at random, over and again, saving
> > between key presses, and the problem recurs after about 20 such
saves.
> >
> > 5. the same document(s) that trigger the problem (ie just about ALL
> > Word documents on the G5) will not trigger such a problem on the
17inch
> > Powerbook when using the same version of Word.
> >
> > 6. The version of Word I'm using on the G5 is 11.1 (040910). I've
tried
> > to see whether the problem recurs if I go back to the version of
Word
> > prior to the service pack upgrade and yes, the error message does
> > recur.
> >
> > What do you think is the problem?
> >
> > I have tried running Disk Warrior over both disks and they seem to
> > check out fine (ie both the G5's internal disk and the external
Lacie
> > firewire disk).
> >
> > Do you think this could be a Logic Board problem with the G5? Do
you
> > think Word is actually saving correctly and giving a bogus error
> > message or that the saves Word is doing are somehow flawed when it
> > reports the error? Do you think this problem could be restricted to
> > Word only or extend to other as yet undetected applications? Do you
> > think this problem is common to all G5s running Word, or just mine?
Do
> > you think the problem is related to the RAID array (uninstalling
the
> > RAID is quite a business when you have a huge amount of data on a
500GB
> > disk... although that is obviously going to be one of my next
steps).
> >
> > Do you think the problem may lie, not so much with Word itself but
with
> > the fact that the G5's internal hard disk (there are two internal
> > drives installed on the G5) have been fused together with a RAID
array
> > to appear as just one disk?
> >
> > Any advice or experience with this kind of problem would be very
> > gratefully received please.
> > Kind regards,
> > Jason Romney
> > jason.romney@netvideo.com.au
> >
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