Re: problem saving with Microsoft Word in Office 2004 on G5 with 10.3.7 OSX

From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 01/06/05 

Date: Thu, 06 Jan 2005 11:18:37 -0800

Hi Jason,

I can't answer most of your questions, I'm afraid; but let me ask one: Do
you have "Allow Fast Saves" checked in Preferences> Save? 

-- 
***Please always reply to the newsgroup!***
Beth Rosengard
Mac MVP
Mac Word FAQ:  <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page:  <http://www.entourage.mvps.org>
On 1/5/05 11:32 PM, in article
1104996755.060823.15100@z14g2000cwz.googlegroups.com, "JasonRomney"
<jason.romney@netvideo.com.au> wrote:
> I am getting a recurrent problem with Word whilst trying to save a
> number of different Word documents and wonder if anyone has also
> experienced this? I am using a dual 2.5Ghz G5 with 4GB RAM and 2
> interal 250GB disks raided into one disk on the desktop using the OSX
> RAID facility.
> 
> The G5 reports the following message when an attempt is made to save
> just about any reasonably substantial  Word document:
> 
> There is a serious disk error on file "Word Work File D_47857804"
> 
> Here are the things I have tried to fix the problem:
> 
> 1. I booted into an OSX 10.3.7 installed on my external Lacie drive
> which was created by using Clone Doubler on the G5's internal hard
> disk. When I fire up Word from the Lacie external firewire disk (after
> booting up from that Lacie firewire disk), the same error message could
> be generated when repeatedly test saving a Word document.
> 
> 2. so going back to a normal bootup, that is, from the G5's own
> internal hard disk, the error message happens whether I save a file to
> the G5's internal hard disk or to the Lacie external drive. (even
> though it seems unlikely that both drives would have this problem).
> 
> 3. I have reinstalled initially just Word and then the entire suite of
> applications in Office 2004 for Mac and the same error message occurs
> afterward when I try to save a document in Word. I have also tried
> renaming the Word template Normal file, and renaming the Word
> preferences file. I also did a full uninstall of Office 2004 via the
> special UnInstall program, including a search (and manual delete) after
> the de-install procedure for all Microsoft-related prefs and plist
> files for each application in the Office Suite that might have been
> left over by the uninstaller program. Then reinstalled the Office Suite
> again - same problem.
> 
> 4. I have tried to save multiple different documents but the error
> message is not restricted to attempts to save just one Word document,
> that is, the error message recurs after 5 to 30 saves are made of
> apparently ANY Word document.
> 
> 5. I copied the contents of one of the documents the saving of which
> triggers the error message into a new document, and saved, but the
> error message recurs with the new document thus saved, as well.
> 
> I can report the following observations:
> 
> 1. the Work File identifier is different each time eg it is not always
> D_47857804 but may be some other letter and number
> 
> 2. if I search the hard disk for the Word Work File that is nominated
> as being subject to the serious disk error, I can't find the file
> 
> 3. If I ignore the error message and just keep working, albeit
> nervously, the document does not seem to corrupt and seems to save OK
> on subsequent attempts. (If I move the document onto another computer
> and start editing it with Word on the new computer, no more error
> message recur).
> 
> 4. the error message can be fairly reliably summoned on just about any
> document. I hit a keyboard key at random, over and again, saving
> between key presses, and the problem recurs after about 20 such saves.
> 
> 5. the same document(s) that trigger the problem (ie just about ALL
> Word documents on the G5) will not trigger such a problem on the 17inch
> Powerbook when using the same version of Word.
> 
> 6. The version of Word I'm using on the G5 is 11.1 (040910). I've tried
> to see whether the problem recurs if I go back to the version of Word
> prior to the service pack upgrade and yes, the error message does
> recur.
> 
> What do you think is the problem?
> 
> I have tried running Disk Warrior over both disks and they seem to
> check out fine (ie both the G5's internal disk and the external Lacie
> firewire disk).
> 
> Do you think this could be a Logic Board problem with the G5? Do you
> think Word is actually saving correctly and giving a bogus error
> message or that the saves Word is doing are somehow flawed when it
> reports the error? Do you think this problem could be restricted to
> Word only or extend to other as yet undetected applications? Do you
> think this problem is common to all G5s running Word, or just mine? Do
> you think the problem is related to the RAID array (uninstalling the
> RAID is quite a business when you have a huge amount of data on a 500GB
> disk... although that is obviously going to be one of my next steps).
> 
> Do you think the problem may lie, not so much with Word itself but with
> the fact that the G5's internal hard disk (there are two internal
> drives installed on the G5) have been fused together with a RAID array
> to appear as just one disk?
> 
> Any advice or experience with this kind of problem would be very
> gratefully received please.
> Kind regards,
> Jason Romney
> jason.romney@netvideo.com.au
>

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