Re: Word 2004 crashes when cutting text - FIXED!!!

From: Tony (nospam_at_nospam.com)
Date: 09/01/04 

Date: Thu, 2 Sep 2004 00:14:48 +0200

Jeffrey,

This is amazing. While waiting for your answer I did a search for
"crash" and "word" (visible and invisible) on my hard disk. These are
the files that I have found:

--File 1: size of 1.1 MB last modified on August 14th 2002
/Users/me/Library/Logs/Microsoft Word.crash.log

--File 2: size of 1.1 MB last modified on May 16th 2004
/Users/me/Library/Logs/CrashReporter/Microsoft Word.crash.log

I cannot find the crash log file for Word 2004 or for the crashes I had
after May 16th 2004.

Note that on May 16th 2004 I updated from Word 10.1.4 (Office 10.1.5)
to Word 2004 (Office 2004).

I understand that maybe such word crash log file has now other name.
But which? How to find it?

Thanks. 

---
On 2004-09-02 00:00:15 +0200, "Jeffrey Weston [MSFT]" 
<jeffw@online.microsoft.com> said:
> Yes, that's it.  Or when the Dialog asks if you want to send the information
> to Microsoft, you can click "More Information" and copy and paste that to
> file and send it to me.
> 
> Please also include a description of what you were doing, and we can start
> from there. (I might come back and ask you more specific information so the
> more you can remember about the "state" of Word when it crashed the better.)
> 
> Thanks
> 
> -- Jeffrey
> 
> 
> On 9/1/04 2:48 PM, in article 2004090123483816807%nospam@nospamcom, "Tony"
> <nospam@nospam.com> wrote:
> 
>> Jeffrey,
>> 
>> Thanks for your kind support.
>> 
>> I will send it to you. Just one thing: I understand that you mean the
>> following file (please, confirm or otherwise let me know the file or
>> files that you mean):
>> 
>> /Users/me/Library/Logs/Microsoft Word.crash.log
>> 
>> Thanks again,
>> 
>> ---
>> On 2004-09-01 22:43:09 +0200, "Jeffrey Weston [MSFT]"
>> <jeffw@online.microsoft.com> said:
>> 
>>> Hey Tony, these frequent quits or Crashes that you get, would it be possible
>>> for you to send me directly the text file of your Crash Log?
>>> 
>>> It be helpful for us if I could get your crash log and also get a
>>> description of what you were doing at the time Word crashed.
>>> 
>>> Maybe this way, us on the technical side you on the customer side can figure
>>> this out together.
>>> 
>>> You can send the log to my email address: jeffw@online.microsoft.com
>>> (without the "online")
>>> 
>>> Jeffrey Weston
>>> Mac Word Test
>>> Macintosh Business Unit
>>> Microsoft
>>> 
>>> 
>>> 
>>> On 8/30/04 11:39 AM, in article 2004083020395050073%nospam@nospamcom, "Tony"
>>> <nospam@nospam.com> wrote:
>>> 
>>>> Beth,
>>>> 
>>>> Thanks.
>>>> 
>>>> Update (also to Elliott): I have tested the copy/pasted in the
>>>> "original" document but in other system: PowerMac G4/400 with 1 GB RAM
>>>> and Word 10.1.4 (Office 10.1.5) on Mac OS X 10.3.5 (Panther). I got
>>>> exactly the same as you told me: works fine, but when I save the
>>>> document and then close it, Word unexpectedly quits. Right as you said.
>>>> 
>>>> Note that both Macs are booted not from the internal drive but from an
>>>> external FireWire disk (different for each Mac). In case that may be
>>>> relevant.
>>>> 
>>>> -
>>>> 
>>>> On the other hand, answering to Beth...
>>>> 
>>>> I know about selecting manually, but I got the same "nice" crash when I
>>>> "Command C" to copy or "Command V" to cut after selecting. The crash is
>>>> not fired by the selection but for the copy, cut or paste afterwards.
>>>> Besides, it is easier "Shift Command Home" on a 29-page long document.
>>>> 
>>>> The table was a plain one-column with about 250 rows. But I rarely use
>>>> tables. 99% of my crashes are on documents without tables. Bookmarks
>>>> from text copy/pasted from web or eMail pages were also a crash culprit
>>>> and I deleted them all using the "Insert/Bookmark" option. But even
>>>> with all that fixed crashes continue. You can never be sure with Word.
>>>> It crashes at any time (and no other application does it my rock-solid
>>>> Mac OS X 10.3.5).
>>>> 
>>>> I never had a "disk full" error. On the other hand I rarely use "undo".
>>>> Maybe I did it three times in total on that session. Certainly not 60
>>>> or near it.
>>>> 
>>>> I have "Allow Fast Saves" turned off and, as previously indicated, all
>>>> options in the Save preferences are off except "Save preview picture
>>>> with new documents".  Should I turn them on? I have them off because I
>>>> think that is best to avoid problems with Word --I am becoming paranoid
>>>> after all this nightmare-- and because I do not want to save every x
>>>> minutes but when I want (Command S), which usually is after doing
>>>> something on the document that if lost would take me time to recover.
>>>> 
>>>> But then, again, this is ludicrous. I have no crash or problem with any
>>>> of the dozens of applications (including other words processors) that I
>>>> use on Mac OS X 10.3.5. Why with Word? There is something wrong with
>>>> Word for sure.
>>>> 
>>>> My final suggestion to Microsoft would be to fix this serious problem.
>>>> I am experiencing these unexpected quits every day. Perhaps it is
>>>> because due to this I "Control S" every few minutes as well. I never
>>>> save with any other application except at the end of my work. If I do
>>>> with Word it is because it unexpectedly quits in the middle of my work.
>>>> And now it seems that frequent savings manually (Command S) can also
>>>> corrupt the file, as said by Elliott. This is frustrating. What should
>>>> I do then: save or not save manually frequently (Command S). Should I
>>>> activate any auto-save or auto-recover option in preferences). I am
>>>> lost until Microsoft fixes this.
>>>> 
>>>> And I want to thank you all for your kind support. I only with that
>>>> Microsoft would listen.
>>>> 
>>>> ---
>>>> On 2004-08-30 20:00:31 +0200, Beth Rosengard
>>>> <bethrosengard@earthlink.net> said:
>>>> 
>>>>> Hi Guys,
>>>>> 
>>>>> A couple of comments on what's been going on.
>>>>> 
>>>>> Tony, you don't have to use "Shift Command Home" to copy all but the last
>>>>> paragraph mark.  You can do it manually.
>>>>> 
>>>>> Secondly, there's another (better, according to John McGhie) way to
>>>>> uncorrupt a document in Word 2004 (but not Word X).  It involves saving the
>>>>> document as a web page.  For the exact steps, see here:
>>>>> <http://word.mvps.org/MacWordNew/DocumentCorruption.htm>.
>>>>> 
>>>>> Next:  In this case, it appears that the corruption existed in the whole
>>>>> document, but it could have resided just in the table.  (Tables, especially
>>>>> nested ones, are particularly prone to corruption.)  To uncorrupt just a
>>>>> table, select it and go to Table> Convert> Convert Table to Text and then
>>>>> immediately, without changing anything, Convert Text to Table again.
>>>>> 
>>>>> On the topic of memory:  It sounds to me, Tony, as if you're running into
>>>>> the 60 Saves bug.  Briefly, what happens is that every time you hit Save,
>>>>> Word has to make a temporary copy of your document as it exists at that
>>>>> moment so that if you hit Undo, it has a history of all your actions in the
>>>>> document.  Each time it makes a temporary copy it has to give it a file
>>>>> handle and Word has a finite number of file handles (approx. 60) it can
>>>>> use.
>>>>> When it runs out of file handles, it gives you the memory error ­ which is
>>>>> usually expressed as Disk Full.
>>>>> 
>>>>> The simplest way to avoid getting this error is to close and reopen your
>>>>> document periodically.  This wipes out all those temp files.  Another
>>>>> workaround is detailed here:
>>>>> <http://word.mvps.org/MacWordNew/DiskFullError.htm>.  Now this error is
>>>>> *supposed* to have been fixed in Word 2004 (as explained in the article).
>>>>> So either the fix isn't as effective as expected or you're experiencing
>>>>> something else altogether.  (You DO have Allow Fast Saves turned off, don't
>>>>> you?)
>>>>> 
>>>>> Hope this helps!

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