Re: Word 2004 crashes when cutting text - FIXED!!!
From: Jeffrey Weston [MSFT] (jeffw_at_online.microsoft.com)
Date: 09/01/04
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Date: Wed, 01 Sep 2004 13:43:09 -0700
Hey Tony, these frequent quits or Crashes that you get, would it be possible
for you to send me directly the text file of your Crash Log?
It be helpful for us if I could get your crash log and also get a
description of what you were doing at the time Word crashed.
Maybe this way, us on the technical side you on the customer side can figure
this out together.
You can send the log to my email address: jeffw@online.microsoft.com
(without the "online")
Jeffrey Weston
Mac Word Test
Macintosh Business Unit
Microsoft
On 8/30/04 11:39 AM, in article 2004083020395050073%nospam@nospamcom, "Tony"
<nospam@nospam.com> wrote:
> Beth,
>
> Thanks.
>
> Update (also to Elliott): I have tested the copy/pasted in the
> "original" document but in other system: PowerMac G4/400 with 1 GB RAM
> and Word 10.1.4 (Office 10.1.5) on Mac OS X 10.3.5 (Panther). I got
> exactly the same as you told me: works fine, but when I save the
> document and then close it, Word unexpectedly quits. Right as you said.
>
> Note that both Macs are booted not from the internal drive but from an
> external FireWire disk (different for each Mac). In case that may be
> relevant.
>
> -
>
> On the other hand, answering to Beth...
>
> I know about selecting manually, but I got the same "nice" crash when I
> "Command C" to copy or "Command V" to cut after selecting. The crash is
> not fired by the selection but for the copy, cut or paste afterwards.
> Besides, it is easier "Shift Command Home" on a 29-page long document.
>
> The table was a plain one-column with about 250 rows. But I rarely use
> tables. 99% of my crashes are on documents without tables. Bookmarks
> from text copy/pasted from web or eMail pages were also a crash culprit
> and I deleted them all using the "Insert/Bookmark" option. But even
> with all that fixed crashes continue. You can never be sure with Word.
> It crashes at any time (and no other application does it my rock-solid
> Mac OS X 10.3.5).
>
> I never had a "disk full" error. On the other hand I rarely use "undo".
> Maybe I did it three times in total on that session. Certainly not 60
> or near it.
>
> I have "Allow Fast Saves" turned off and, as previously indicated, all
> options in the Save preferences are off except "Save preview picture
> with new documents". Should I turn them on? I have them off because I
> think that is best to avoid problems with Word --I am becoming paranoid
> after all this nightmare-- and because I do not want to save every x
> minutes but when I want (Command S), which usually is after doing
> something on the document that if lost would take me time to recover.
>
> But then, again, this is ludicrous. I have no crash or problem with any
> of the dozens of applications (including other words processors) that I
> use on Mac OS X 10.3.5. Why with Word? There is something wrong with
> Word for sure.
>
> My final suggestion to Microsoft would be to fix this serious problem.
> I am experiencing these unexpected quits every day. Perhaps it is
> because due to this I "Control S" every few minutes as well. I never
> save with any other application except at the end of my work. If I do
> with Word it is because it unexpectedly quits in the middle of my work.
> And now it seems that frequent savings manually (Command S) can also
> corrupt the file, as said by Elliott. This is frustrating. What should
> I do then: save or not save manually frequently (Command S). Should I
> activate any auto-save or auto-recover option in preferences). I am
> lost until Microsoft fixes this.
>
> And I want to thank you all for your kind support. I only with that
> Microsoft would listen.
>
> ---
> On 2004-08-30 20:00:31 +0200, Beth Rosengard
> <bethrosengard@earthlink.net> said:
>
>> Hi Guys,
>>
>> A couple of comments on what's been going on.
>>
>> Tony, you don't have to use "Shift Command Home" to copy all but the last
>> paragraph mark. You can do it manually.
>>
>> Secondly, there's another (better, according to John McGhie) way to
>> uncorrupt a document in Word 2004 (but not Word X). It involves saving the
>> document as a web page. For the exact steps, see here:
>> <http://word.mvps.org/MacWordNew/DocumentCorruption.htm>.
>>
>> Next: In this case, it appears that the corruption existed in the whole
>> document, but it could have resided just in the table. (Tables, especially
>> nested ones, are particularly prone to corruption.) To uncorrupt just a
>> table, select it and go to Table> Convert> Convert Table to Text and then
>> immediately, without changing anything, Convert Text to Table again.
>>
>> On the topic of memory: It sounds to me, Tony, as if you're running into
>> the 60 Saves bug. Briefly, what happens is that every time you hit Save,
>> Word has to make a temporary copy of your document as it exists at that
>> moment so that if you hit Undo, it has a history of all your actions in the
>> document. Each time it makes a temporary copy it has to give it a file
>> handle and Word has a finite number of file handles (approx. 60) it can use.
>> When it runs out of file handles, it gives you the memory error which is
>> usually expressed as Disk Full.
>>
>> The simplest way to avoid getting this error is to close and reopen your
>> document periodically. This wipes out all those temp files. Another
>> workaround is detailed here:
>> <http://word.mvps.org/MacWordNew/DiskFullError.htm>. Now this error is
>> *supposed* to have been fixed in Word 2004 (as explained in the article).
>> So either the fix isn't as effective as expected or you're experiencing
>> something else altogether. (You DO have Allow Fast Saves turned off, don't
>> you?)
>>
>> Hope this helps!
>
>
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