Re: Word 2004 unexpectedly quits
From: Matt Centurión [MS] (matt_at_online.microsoft.com)
Date: 07/20/04
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Date: Tue, 20 Jul 2004 10:00:57 -0700
Hi Tony, it's been about a week since I posted this message and we haven't
heard from you. Please let us know if you've solved your problem and what
the solution was as it may help others out here. If you are having problems
making the phone call let me know and we'll try to help as best we can!
Matt
MacWord Testing
Macintosh Business Unit
-- This posting is provided "AS IS" with no warranties, and confers no rights. Please do not send email directly to this e-mail address. It is for newsgroup purposes only. Find out everything about Microsoft Mac Newsgroups at: [http://www.microsoft.com/mac/community/community.aspx?pid=newsgroups] Check out product updates and news & info at: [http://www.microsoft.com/mac] On 7/12/04 6:24 PM, in article BD1887EE.A143%matt@online.microsoft.com, "Matt Centurión [MS]" <matt@online.microsoft.com> wrote: > Hi Tony, > > I don't have answers for you right now but in order to access the > information our phone support has gathered I'll need more information from > you. Please call me at (425) 882-8080 and leave me the following > information: > FirstName/LastName > SR Case # > And phone number you left with them > > You can also leave me a phone number you'd like me to reach you at and > an email and we can continue from there > > As for the issues you've found we can arrange that when we talk, or you can > also send them to the newsgroup and more people can discuss them as well. > > Thanks, > >> Matt, >> >> Thanks. >> >> 1. I have already phoned them since Word v.X. We could not find the >> problem. That is why I came to this news forum. >> >> 2. Concerning my post, how to know if a font is "duplicated"? Do they >> have exactly the same name? How do they look like? As said, I have, for >> instance: >> >> Wingdings >> Wingdings 2 >> Wingdings 3 >> >> 3. On the other hand, any idea about the problem with the "custom >> Spanish dictionary? As previously explained: >> >> Word 2004 (not previous versions) do not see and thus cannot add words >> to the custom dictionary for languages like Spanish. No problem with >> other languages like French. I have open a discussion about that >> (Cannot "add" to Spanish dictionary) but none has answered yet. >> >> 4. Finally, I have tested Office 2004 and have now a very long list of >> issues (more than 100 pages). Where can I send it by eMail? >> >> Your feedback most welcome. >> >> Sorry for all the trouble. >> >> Thanks again for your help. >> >> --- >> On 2004-07-11 02:25:43 +0200, "Matt Centurión [MS]" >> <matt@online.microsoft.com> said: >> >>> Hi Tony, >>> I'm sorry you're having so many issues with our product. I implore you to >>> contact our phone support and have them work on your case and gather all the >>> necessary data. If they are unable to help you they will request assistance >>> from us the engineers and see if we can work together to solve your issues. >>> Please make sure you let them know all the steps you have taken to try and >>> solve the issue yourself. >>> >>> Thanks, >>> >>> Matt >>> MacWord Testing >>> Macintosh Business Unit >> >> > >
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