Re: Word 2004 will not start, crashes upon starting
From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 06/23/04
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- In reply to: Steve Gualandri: "Word 2004 will not start, crashes upon starting"
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Date: Wed, 23 Jun 2004 15:48:35 -0700
Hi Steve,
Crash on start is often due to font corruption or duplication. See this
article for procedures to test for this:
<http://support.microsoft.com/?kbid=313535>
There are other possibilities as well so see this page for general
troubleshooting procedures:
<http://www.mcgimpsey.com/macoffice/word/troubleshooting.html>
-- Beth Rosengard Mac MVP Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm> Entourage Help Page: <http://www.entourage.mvps.org> On 6/23/04 2:28 PM, in article 10de403c.0406231328.27498508@posting.google.com, "Steve Gualandri" <sgualandri@charter.net> wrote: > While working on a document in Word 2004, it crashed. The error > report utility popped up and asked if I would like to report the error > and then try to recover my document. I said yes. The error message > was sent and Word tried to restart. > > Word 2004 is now crashing instantly every time I try to open it. It > will not fully start up. It crashes. The error report utility sends > the error message and tries to restart Word. It crashes again and the > cycle is repeated indefinitely. > > Has anyone else seen this? > > I've attached the error log. I don't know how to read it but maybe > someone out there can help me interpret it. > > Thanks, > Steve > > Microsoft Error Reporting log version: 1.0 > > Error Signature: > Exception: EXC_BAD_INSTRUCTION > Date/Time: 2004-06-23 14:21:56 -0700 > Application Name: Microsoft Word > Application Version: 11.0.0.040408 > Module Name: Microsoft Word > Module Version: 11.0.0.040408 > Module Offset: 0x00799fa8 > Extra app info: Reg=English Loc=0x0409 > > > Thread 0 crashed: > > # 1 0x027b9a48 in (Microsoft Word + 0x00799fa8) > # 2 0x027b9a40 in (Microsoft Word + 0x00799fa0) > # 3 0x010995c8 in (Microsoft_Office_2001Z + 0x00083058) > # 4 0x0057ed74 in (MCPZ.stb + 0x0000e984) > # 5 0x0057eb3c in (MCPZ.stb + 0x0000e74c) > # 6 0x00623364 in (MCPZ.stb + 0x000b2f74) > # 7 0x00585838 in (MCPZ.stb + 0x00015448) > # 8 0x005827b4 in (MCPZ.stb + 0x000123c4) > # 9 0x005811c0 in (MCPZ.stb + 0x00010dd0) > # 10 0x00580eb0 in (MCPZ.stb + 0x00010ac0) > # 11 0x0057d39c in (MCPZ.stb + 0x0000cfac) > # 12 0x0103e4f8 in (Microsoft_Office_2001Z + 0x00027f88) > # 13 0x0203d8a8 in (Microsoft Word + 0x0001de08) > # 14 0x02022cdc in (Microsoft Word + 0x0000323c) > # 15 0x02020360 in (Microsoft Word + 0x000008c0) > # 16 0x01023430 in (Microsoft_Office_2001Z + 0x0000cec0) > # 17 0x020200b4 in (Microsoft Word + 0x00000614) > # 18 0x02b052ec in (Microsoft Word + 0x00ae584c) > > PPC Thread State: > srr0: 0x027b9a48 srr1: 0x0208f030 vrsave: 0x00000000 > xer: 0x20000000 lr: 0x027b9a40 ctr: 0x00000000 mq:0x00000000 > r0: 0x027b9a20 r1: 0xbfffe270 r2: 0x03057000 r3:0x00000000 > r4: 0x00001655 r5: 0x0316b7a8 r6: 0x031373c8 r7:0x018a0400 > r8: 0x5e4e3e2c r9: 0x003bfbb0 r10: 0x0000005b r11:0xa1b1c1d3 > r12: 0x03060d74 r13: 0x0316d9d8 r14: 0x0316b858 r15:0x00000003 > r16: 0xbffff518 r17: 0x00000000 r18: 0x00000001 r19:0xffffffff > r20: 0x00000001 r21: 0x0000003c r22: 0x00000000 r23:0x00000004 > r24: 0x0036fbe0 r25: 0x00000001 r26: 0x00000001 r27:0x00000000 > r28: 0x0000000f r29: 0xbfffe350 r30: 0x003c1330 r31:0x003c1338 > > > Thread 1: > > # 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib > + 0x00012588) > # 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib + > 0x0000d758) > # 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib + > 0x0002d388) > # 4 0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + > 0x0006260c) > # 5 0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + > 0x00061ad8) > # 6 0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + > 0x00061c04) > # 7 0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + > 0x000626e4) > # 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib + > 0x000246e4) > > PPC Thread State: > srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000 > xer: 0x00000004 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000 > r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507 > r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30 > r8: 0x00000000 r9: 0x0000f1ee r10: 0x3b9181a6 r11:0xa0003ed4 > r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000 > r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000 > r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000 > r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017774dc > r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d6f0 > > > Thread 2: > > # 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8) > # 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4) > # 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504) > # 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld + > 0x00016334) > > PPC Thread State: > srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000 > xer: 0x00000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000 > r0: 0xffffffe1 r1: 0x065e2cf0 r2: 0x00000000 r3:0x065e2d90 > r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004703 > r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x780c0334 > r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0 > r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x065e2dd0 > r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254 > r24: 0x065e2d90 r25: 0x00000040 r26: 0x00004703 r27:0x00000000 > r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490 > > > Loaded modules: > > 0: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409): > /Applications/Microsoft Office 2004/Microsoft Word > 1: MicrosoftLSLibZ (11.0.0.040326 Reg=English Loc=0x0000): > /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin > 2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): > /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin > 3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): > /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin > 4: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409): > /Applications/Microsoft Office 2004/Office/Microsoft Office > 5: ShMem (11.0.0.040322 Reg=English Loc=0x0000): > /Applications/Microsoft Office > 2004/Office/ShMem.bundle/Contents/MacOS/ShMem > 6: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409): > /Applications/Microsoft Office 2004/Microsoft Word > 7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000): > /Applications/Microsoft Office 2004/Office/Microsoft OLE > 8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib > 9: DVComponentGlue: > /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG lu> e > 10: dyld: /usr/lib/dyld > 11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib > 12: CoreFoundation: > /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation > 13: CarbonCore: > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carbon > Core.framework/Versions/A/CarbonCore > 14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit > 15: OSServices: > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServ > ices.framework/Versions/A/OSServices > 16: CoreServices: > /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices > 17: CoreAudio: > /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio > 18: DiskArbitration: > /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArb > itration > 19: ApplicationServices: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicatio > nServices > 20: DesktopServicesPriv: > /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Des > ktopServicesPriv > 21: SystemConfiguration: > /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConf > iguration > 22: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon > 23: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom > 24: CarbonSound: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound. > framework/Versions/A/CarbonSound > 25: LangAnalysis: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /LangAnalysis.framework/Versions/A/LangAnalysis > 26: ColorSync: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /ColorSync.framework/Versions/A/ColorSync > 27: SpeechRecognition: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogn > ition.framework/Versions/A/SpeechRecognition > 28: OpenScripting: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScriptin > g.framework/Versions/A/OpenScripting > 29: ImageCapture: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture > .framework/Versions/A/ImageCapture > 30: Help: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewo > rk/Versions/A/Help > 31: CommonPanels: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels > .framework/Versions/A/CommonPanels > 32: Print: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framew > ork/Versions/A/Print > 33: SecurityHI: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.f > ramework/Versions/A/SecurityHI > 34: NavigationServices: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSe > rvices.framework/Versions/A/NavigationServices > 35: libCGATS.A.dylib: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib > 36: libCSync.A.dylib: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib > 37: libPDFRIP.A.dylib: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib > 38: libPSRIP.A.dylib: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib > 39: libRIP.A.dylib: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib > 40: QuickTime: > /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime > 41: FindByContent: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /FindByContent.framework/Versions/A/FindByContent > 42: Security: > /System/Library/Frameworks/Security.framework/Versions/A/Security > 43: LaunchServices: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /LaunchServices.framework/Versions/A/LaunchServices > 44: CFNetwork: > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetw > ork.framework/Versions/A/CFNetwork > 45: HIToolbox: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fr > amework/Versions/A/HIToolbox > 46: AE: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /AE.framework/Versions/A/AE > 47: HIServices: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /HIServices.framework/Versions/A/HIServices > 48: CoreGraphics: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /CoreGraphics.framework/Versions/A/CoreGraphics > 49: libcups.2.dylib: /usr/lib/libcups.2.dylib > 50: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib > 51: WebServicesCore: > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebSer > vicesCore.framework/Versions/A/WebServicesCore > 52: libz.1.dylib: /usr/lib/libz.1.dylib > 53: libresolv.9.dylib: /usr/lib/libresolv.9.dylib > 54: SearchKit: > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Search > Kit.framework/Versions/A/SearchKit > 55: Ink: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framewor > k/Versions/A/Ink > 56: SpeechSynthesis: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /SpeechSynthesis.framework/Versions/A/SpeechSynthesis > 57: HTMLRendering: > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRenderin > g.framework/Versions/A/HTMLRendering > 58: libicucore.A.dylib: /usr/lib/libicucore.A.dylib > 59: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib > 60: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib > 61: ATS: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /ATS.framework/Versions/A/ATS > 62: libbsm.dylib: /usr/lib/libbsm.dylib > 63: PrintCore: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /PrintCore.framework/Versions/A/PrintCore > 64: QD: > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks > /QD.framework/Versions/A/QD > > Operating System Information > Operating System: Mac OS X 10.3.4 (Build 7H63) > CPU: G4 (7450), Number: 1, Speed: 1000 MHz > gestaltPhysicalRAMSize err = 0, result = 1024 MB > gestaltSystemVersion err = 0, result = 0x1034 > Screen: 1280 x 854, depth = 32, ltbr = 0, 0, 854, 1280 > > Microsoft Application Information: > Error Reporting UUID: D98FBFBE-C0AA-11D8-B116-000A9575B338 > Time from launch: 0 hours, 0 minutes, 1 seconds > Total errors on this client: 12
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