Re: Word 2004 will not start, crashes upon starting

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 06/23/04


Date: Wed, 23 Jun 2004 15:48:35 -0700

Hi Steve,

Crash on start is often due to font corruption or duplication. See this
article for procedures to test for this:
<http://support.microsoft.com/?kbid=313535>

There are other possibilities as well so see this page for general
troubleshooting procedures:

<http://www.mcgimpsey.com/macoffice/word/troubleshooting.html>

-- 
Beth Rosengard
Mac MVP
Mac Word FAQ:  <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page:  <http://www.entourage.mvps.org>
  
On 6/23/04 2:28 PM, in article
10de403c.0406231328.27498508@posting.google.com, "Steve Gualandri"
<sgualandri@charter.net> wrote:
> While working on a document in Word 2004, it crashed.  The error
> report utility popped up and asked if I would like to report the error
> and then try to recover my document.  I said yes.  The error message
> was sent and Word tried to restart.
> 
> Word 2004 is now crashing instantly every time I try to open it.  It
> will not fully start up.  It crashes.  The error report utility sends
> the error message and tries to restart Word.  It crashes again and the
> cycle is repeated indefinitely.
> 
> Has anyone else seen this?
> 
> I've attached the error log.  I don't know how to read it but maybe
> someone out there can help me interpret it.
> 
> Thanks,
> Steve
> 
> Microsoft Error Reporting log version: 1.0
> 
> Error Signature:
> Exception: EXC_BAD_INSTRUCTION
> Date/Time: 2004-06-23 14:21:56 -0700
> Application Name: Microsoft Word
> Application Version: 11.0.0.040408
> Module Name: Microsoft Word
> Module Version: 11.0.0.040408
> Module Offset: 0x00799fa8
> Extra app info: Reg=English Loc=0x0409
> 
> 
> Thread 0 crashed:
> 
> #  1  0x027b9a48 in  (Microsoft Word + 0x00799fa8)
> #  2  0x027b9a40 in  (Microsoft Word + 0x00799fa0)
> #  3  0x010995c8 in  (Microsoft_Office_2001Z + 0x00083058)
> #  4  0x0057ed74 in  (MCPZ.stb + 0x0000e984)
> #  5  0x0057eb3c in  (MCPZ.stb + 0x0000e74c)
> #  6  0x00623364 in  (MCPZ.stb + 0x000b2f74)
> #  7  0x00585838 in  (MCPZ.stb + 0x00015448)
> #  8  0x005827b4 in  (MCPZ.stb + 0x000123c4)
> #  9  0x005811c0 in  (MCPZ.stb + 0x00010dd0)
> # 10  0x00580eb0 in  (MCPZ.stb + 0x00010ac0)
> # 11  0x0057d39c in  (MCPZ.stb + 0x0000cfac)
> # 12  0x0103e4f8 in  (Microsoft_Office_2001Z + 0x00027f88)
> # 13  0x0203d8a8 in  (Microsoft Word + 0x0001de08)
> # 14  0x02022cdc in  (Microsoft Word + 0x0000323c)
> # 15  0x02020360 in  (Microsoft Word + 0x000008c0)
> # 16  0x01023430 in  (Microsoft_Office_2001Z + 0x0000cec0)
> # 17  0x020200b4 in  (Microsoft Word + 0x00000614)
> # 18  0x02b052ec in  (Microsoft Word + 0x00ae584c)
> 
> PPC Thread State:
> srr0: 0x027b9a48 srr1: 0x0208f030               vrsave: 0x00000000
> xer: 0x20000000   lr: 0x027b9a40  ctr: 0x00000000   mq:0x00000000
> r0: 0x027b9a20   r1: 0xbfffe270   r2: 0x03057000   r3:0x00000000
> r4: 0x00001655   r5: 0x0316b7a8   r6: 0x031373c8   r7:0x018a0400
> r8: 0x5e4e3e2c   r9: 0x003bfbb0  r10: 0x0000005b  r11:0xa1b1c1d3
> r12: 0x03060d74  r13: 0x0316d9d8  r14: 0x0316b858  r15:0x00000003
> r16: 0xbffff518  r17: 0x00000000  r18: 0x00000001  r19:0xffffffff
> r20: 0x00000001  r21: 0x0000003c  r22: 0x00000000  r23:0x00000004
> r24: 0x0036fbe0  r25: 0x00000001  r26: 0x00000001  r27:0x00000000
> r28: 0x0000000f  r29: 0xbfffe350  r30: 0x003c1330  r31:0x003c1338
> 
> 
> Thread 1:
> 
> #  1  0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib
> + 0x00012588)
> #  2  0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib +
> 0x0000d758)
> #  3  0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib +
> 0x0002d388)
> #  4  0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
> 0x0006260c)
> #  5  0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
> 0x00061ad8)
> #  6  0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
> 0x00061c04)
> #  7  0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
> 0x000626e4)
> #  8  0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
> 0x000246e4)
> 
> PPC Thread State:
> srr0: 0x90012588 srr1: 0x0000d030               vrsave: 0x00000000
> xer: 0x00000004   lr: 0x9000d758  ctr: 0x90012580   mq:0x00000000
> r0: 0xffffffc2   r1: 0xf0080af0   r2: 0xf0080ac4   r3:0x00000507
> r4: 0x00000001   r5: 0x00000001   r6: 0x00000000   r7:0xf0080b30
> r8: 0x00000000   r9: 0x0000f1ee  r10: 0x3b9181a6  r11:0xa0003ed4
> r12: 0x90012580  r13: 0x00000000  r14: 0x00000000  r15:0x00000000
> r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000
> r20: 0x00000000  r21: 0x00000000  r22: 0x00000000  r23:0x00000000
> r24: 0x00000000  r25: 0x0000001e  r26: 0x00000078  r27:0x017774dc
> r28: 0xf0080bb0  r29: 0xa00011e0  r30: 0xf0080ba0  r31:0x9000d6f0
> 
> 
> Thread 2:
> 
> #  1  0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
> #  2  0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
> #  3  0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
> #  4  0x8fe16334 in _start_debug_thread + 0x00000144 (dyld +
> 0x00016334)
> 
> PPC Thread State:
> srr0: 0x8fe269c8 srr1: 0x0000d030               vrsave: 0x00000000
> xer: 0x00000000   lr: 0x8fe321d4  ctr: 0x8fe1a968   mq:0x00000000
> r0: 0xffffffe1   r1: 0x065e2cf0   r2: 0x00000000   r3:0x065e2d90
> r4: 0x00000002   r5: 0x00000000   r6: 0x00000040   r7:0x00004703
> r8: 0x00000000   r9: 0x00000000  r10: 0x00000000  r11:0x780c0334
> r12: 0x8fe1a968  r13: 0x00000000  r14: 0x8fe53254  r15:0x8fe507a0
> r16: 0x8fe507d0  r17: 0x8fe5079c  r18: 0x8fe507a0  r19:0x065e2dd0
> r20: 0x8fe507cc  r21: 0x8fe5079c  r22: 0x8fe507cc  r23:0x8fe53254
> r24: 0x065e2d90  r25: 0x00000040  r26: 0x00004703  r27:0x00000000
> r28: 0x00000000  r29: 0x00000000  r30: 0x00000002  r31:0x8fe16490
> 
> 
> Loaded modules:
> 
> 0: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
> /Applications/Microsoft Office 2004/Microsoft Word
> 1: MicrosoftLSLibZ (11.0.0.040326 Reg=English Loc=0x0000):
> /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
> 2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000):
> /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
> 3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000):
> /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
> 4: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409):
> /Applications/Microsoft Office 2004/Office/Microsoft Office
> 5: ShMem (11.0.0.040322 Reg=English Loc=0x0000):
> /Applications/Microsoft Office
> 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
> 6: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
> /Applications/Microsoft Office 2004/Microsoft Word
> 7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
> /Applications/Microsoft Office 2004/Office/Microsoft OLE
> 8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
> 9: DVComponentGlue:
> 
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG
lu> e
> 10: dyld: /usr/lib/dyld
> 11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
> 12: CoreFoundation:
> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
> 13: CarbonCore: 
> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carbon
> Core.framework/Versions/A/CarbonCore
> 14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
> 15: OSServices: 
> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServ
> ices.framework/Versions/A/OSServices
> 16: CoreServices:
> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
> 17: CoreAudio: 
> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
> 18: DiskArbitration:
> /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArb
> itration
> 19: ApplicationServices:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicatio
> nServices
> 20: DesktopServicesPriv:
> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Des
> ktopServicesPriv
> 21: SystemConfiguration:
> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConf
> iguration
> 22: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
> 23: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
> 24: CarbonSound: 
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.
> framework/Versions/A/CarbonSound
> 25: LangAnalysis:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /LangAnalysis.framework/Versions/A/LangAnalysis
> 26: ColorSync: 
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /ColorSync.framework/Versions/A/ColorSync
> 27: SpeechRecognition:
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogn
> ition.framework/Versions/A/SpeechRecognition
> 28: OpenScripting:
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScriptin
> g.framework/Versions/A/OpenScripting
> 29: ImageCapture:
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture
> .framework/Versions/A/ImageCapture
> 30: Help: 
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewo
> rk/Versions/A/Help
> 31: CommonPanels:
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels
> .framework/Versions/A/CommonPanels
> 32: Print: 
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framew
> ork/Versions/A/Print
> 33: SecurityHI: 
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.f
> ramework/Versions/A/SecurityHI
> 34: NavigationServices:
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSe
> rvices.framework/Versions/A/NavigationServices
> 35: libCGATS.A.dylib:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
> 36: libCSync.A.dylib:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
> 37: libPDFRIP.A.dylib:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
> 38: libPSRIP.A.dylib:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
> 39: libRIP.A.dylib:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
> 40: QuickTime: 
> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
> 41: FindByContent:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /FindByContent.framework/Versions/A/FindByContent
> 42: Security: 
> /System/Library/Frameworks/Security.framework/Versions/A/Security
> 43: LaunchServices:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /LaunchServices.framework/Versions/A/LaunchServices
> 44: CFNetwork: 
> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetw
> ork.framework/Versions/A/CFNetwork
> 45: HIToolbox: 
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fr
> amework/Versions/A/HIToolbox
> 46: AE: 
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /AE.framework/Versions/A/AE
> 47: HIServices: 
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /HIServices.framework/Versions/A/HIServices
> 48: CoreGraphics:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /CoreGraphics.framework/Versions/A/CoreGraphics
> 49: libcups.2.dylib: /usr/lib/libcups.2.dylib
> 50: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
> 51: WebServicesCore:
> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebSer
> vicesCore.framework/Versions/A/WebServicesCore
> 52: libz.1.dylib: /usr/lib/libz.1.dylib
> 53: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
> 54: SearchKit: 
> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Search
> Kit.framework/Versions/A/SearchKit
> 55: Ink: 
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framewor
> k/Versions/A/Ink
> 56: SpeechSynthesis:
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /SpeechSynthesis.framework/Versions/A/SpeechSynthesis
> 57: HTMLRendering:
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRenderin
> g.framework/Versions/A/HTMLRendering
> 58: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
> 59: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
> 60: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
> 61: ATS: 
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /ATS.framework/Versions/A/ATS
> 62: libbsm.dylib: /usr/lib/libbsm.dylib
> 63: PrintCore: 
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /PrintCore.framework/Versions/A/PrintCore
> 64: QD: 
> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
> /QD.framework/Versions/A/QD
> 
> Operating System Information
> Operating System: Mac OS X 10.3.4 (Build 7H63)
> CPU: G4 (7450), Number: 1, Speed: 1000 MHz
> gestaltPhysicalRAMSize err = 0, result = 1024 MB
> gestaltSystemVersion err = 0, result = 0x1034
> Screen: 1280 x 854, depth = 32, ltbr = 0, 0, 854, 1280
> 
> Microsoft Application Information:
> Error Reporting UUID: D98FBFBE-C0AA-11D8-B116-000A9575B338
> Time from launch: 0 hours, 0 minutes, 1 seconds
> Total errors on this client: 12


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