Re: Word "immediately" crashes when loading - 10.3.4 user

From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 06/05/04 

Date: Fri, 04 Jun 2004 22:57:45 -0700

Hi Rosie,

I'm afraid I know nothing about software manager programs, so if that is the
cause of your problem, I wouldn't know.

If a single user were having your problem, however, I would wonder about
possible font conflicts which are a known cause of Word X crashing on open.
I would advise working through the procedures outlined here:
<http://support.microsoft.com/?kbid=313535>

As for uninstalling updates alone, it can't be done. You need to remove,
reinstall and re-update Office. Here's the procedure:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Now reinstall Office X using the installer on
the CD or do a Drag & Drop to the Applications folder. Also don't forget to
install any Value Pack items you need. When you've finished, you'll need to
download (<http://www.microsoft.com/mac/download/>) and install the Office X
10.1.2, 10.1.4 (includes 10.1.3) and 10.1.5 updaters.

For the most trouble-free installation, run Disk Utility First Aid to repair
permissions after you remove Office, after you reinstall it and after you
install all the updates. To repair permissions go to Macintosh
HD/Applications/Utilities; open up Disk Utility; select your hard disk and
click the First Aid tab and then the button to "Repair Disk Permissions".

Note: Before doing the removal, you may want to back up some files for
later reinstallation. Consider these:

Normal Template
Your custom templates
Word Settings (10)
Settings files for the other Office apps
AutoCorrect List (called Office ACL English or whatever language)
Custom Dictionary 

-- 
Beth Rosengard
Mac MVP
Mac Word FAQ:  <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page:  <http://www.entourage.mvps.org>
On 6/4/04 5:26 PM, in article 1874901c44a93$ad9bbfd0$a501280a@phx.gbl,
"anonymous@discussions.microsoft.com" <anonymous@discussions.microsoft.com>
wrote:
> I downloaded updates last night for Office X. It took quite  awhile to
> download the updates and , I stupidly assumed everthing would be fine.
> Then, tonight, I tried to open a document that was attached to an email and
> Word unexpectedly quit before it even opened!. Now, I'm trying to figure out
> where I can un install all of the updates, but, it's too confusing. I may have
> t 
> o trash every file associated with Office X and reinstall the applications.
> 
> Any suggestions?
>> -----Original Message-----
>> HELLO... AM I THE ONLY ONE WITH THIS PROBLEM???
>> 
>> Model: Power Mac G4 OS X 10.3.4
>> 
>> CPU Speed:  867 MHz
>> 
>> L2 Cache: 256 KB; L3 Cache: 1 MB
>> 
>> Bus speed:  133 MHz
>> 
>> 
>> Since my new rebuild, which was performed by our computer
>> techs, I was not able to load MS Word for nearly a month
>> without it immediately crashing. I recently got placed on a
>> new softWare manager program called Novadigm Radia.
>> Previous to this, our Dept./Div. was using one called
>> FileWave.  Out of nearly 100 personnel in our Division on
>> Macs, I am the first one to experience this problem. After
>> troubleshooting for days, the only "temporary fix" was to
>> delete my Word "Carbon Registration Database" and copy over
>> someone elses'.  Although I can now load Word without it
>> crashing, there has to be an explanation for why this
>> happened.  And, I am baffled as to why our techs can't
>> figure this out!!! Could there be other application
>> components that may be in direct conflict with this carbon
>> thing?  As lead compositor and document coordinator, I
>> produce major complex documents and have several Adobe apps
>> such as Acrobat, Illustrator, Photoshop,and Reader. I have
>> other apps such as Microsoft Office (Word, Excel, etc.),
>> Norton Anti-Virus, Eudora, MeetingMaker, FileMaker Pro,
>> BBEdit Lite, Print Explosion, Netscape, Internet Explorer,
>> Safari ... to name a few.  And I am using the Kensington
>> Expert Mouse (#k64325). Others now are experiencing the
>> same problem as they are being upgraded to OS X Version
>> 10.3.4 and placed on "Radia" SoftwareManager. HELP! HELP!
>> HELP!WILL SOMEONE HERE OUR CRY AND PROVIDE FEEDBACK?
>> 
>> Frustrated and overwhelmed. Rosie
>> 
>> 
>> 
>> .
>>