Re: "More people who request feature/change, more likely to be implemented"
From: Norman R. Nager, Ph.D. (nnager_at_vnoxsxpxaxmv.fullerton.edu)
Date: 05/30/04
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Date: Sat, 29 May 2004 21:07:49 -0700
I would cheerfully take Beth's word for it. But I don't have to. I've made
suggestions to Microsoft's Mac unit as a consumer over the years and have
been delighted to see some of them acted upon. I don't know whether there
was a causal relationship or not, but I do know that I've been pleased with
the new features and changes.
And I've watched the MS Mac newsgroups over the past several years and seen
other suggestions that either were acted upon or happened to be correlate,
if not cause, subsequent improvement a couple versions down the road.
Respectfully, Norm
On 5/29/04 6:03 PM, in article BCDE80FE.3E20E%bethrosengard@earthlink.net,
"Beth Rosengard" <bethrosengard@earthlink.net> wrote:
> On 5/29/04 2:30 PM, in article
> 0001HW.BCDE4F32000D1B29F05095B0@news-server.socal.rr.com, "Marc Wielage"
> <mfw@musictrax.com> wrote:
>
>> On Sat, 29 May 2004 11:29:22 -0700, Beth Rosengard wrote:
>>
>>> The more people who request a
>>> feature/change, the more likely it is to be implemented.
>>> --------------------------------snip----------------------------------<
>>
>> I dunno, Beth. I think sending Microsoft a suggestion for a Mac product
>> these days would be about as effective as putting it in an envelope and
>> tossing it out into the street -- or putting it in a bottle and tossing it
>> into the China Sea.
>>
>> Even if they read it, I suspect they just don't care. And even if they did,
>> it'd take years for the suggestion to be implemented. Sad.
>
> You're terribly wrong about everything except perhaps your last point.
>
> Microsoft's Macintosh Business Unit (MacBU) is a small, closely knit group
> that is passionate about what they do. I've met most of them.
>
> The way the Feedback function works means that a member of the MacBU is the
> second person to see your post. The first is someone who downloads
> everything, sorts and refers the posts on.
>
> Will they look at everything they get? Yes. Will they, can they, act on
> every worthwhile suggestion they see? No: Some requests just aren't
> cost-effective. Are they more likely to act on a request that gets a lot of
> mentions? Yes. Do they care about user requests? Absolutely yes!!
>
> Could it take months or even years to implement a suggestion? Yes.
>
> You can accept my word on all this or not. Your choice.
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