Re: Unexpected quit on doc close/quit

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 05/05/04 

Date: Wed, 05 May 2004 11:20:01 -0700

Hi Christopher,

I'll take a shot at this though I'm not sure what's going on.

First, take a look at the Save tab in your Word Preferences. Do you have
"Allow Fast Saves" checked? If so, that is almost certainly the cause of
your problem. Uncheck it and *leave it unchecked*. Then follow the
standard procedure to uncorrupt documents, as follows:

Turn on Show/Hide formatting. Copy all but the very last paragraph mark and
paste into a blank, new Word document. Do a Save.

If you did not have "Allow Fast Saves" checked, then I don't know what's
causing the problem but here are some things to try:

*Before* working on another of these WinWord-created documents, follow the
procedure for uncorrupting documents as above. Now, experiment by making
the kinds of changes you would normally make to these documents. Then quit
Word and see if you still get the crash. If not, I would have to conclude
that these documents contain corruption at the time you first receive them.

If you do still get the crash, then it's possible that you are introducing
the corruption yourself. To eliminate that possibility, duplicate the
process above but before quitting Word, follow the procedure to uncorrupt
documents a second time. Now quit Word. Any joy?

And there is another possibility: that the corruption exists not in the
document, but in a table or a graphic or an individual paragraph. But see
how you go with the above suggestions.

I also recommend that you repair disk permissions again, and repeatedly
until you get no reports of problems. You say you did this already but
"crash on quit" is most often attributable to permissions issues so it's
worth another try.

P.S. Posting error logs here is useless since none of us can read them :-). 

-- 
Beth Rosengard
Mac MVP
Mac Word FAQ:  <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page:  <http://www.entourage.mvps.org/toc.html>
On 5/5/04 8:20 AM, in article
AC7mc.7989$V97.6867@newsread1.news.pas.earthlink.net, "Christopher Losa"
<closa@earthlink.net> wrote:
> I'm running OS X 10.3.3, Word with 10.1.5 patch.
> 
> I have certain documents that are created in Win Word (on PCs running
> Win2000) and sent to me.  They open fine (I've done virus checks) and I
> can happily edit for hours and sometimes days at a time.  I save the
> document frequently; still no problems.  However, when I eventually quit
> Word and if the document was open during quit I get the much discussed
> "Word has unexpectedly quit..." horror message.
> 
> Once I get this error the document is corrupted and I have yet to
> successfully re-open one of these corrupted docs (the doc actually opens
> for a couple of seconds, but I soon get the "unexpectedly quit"
> message).  Interestingly, if I have saved a backup copy of the document,
> I can open that fine.
> 
> I've tried all the advice posted through various threads here (kill Word
> prefs, kill NORMAL.dot, test for corrupted fonts, repair permissions),
> but no luck.
> 
> Any advice on:
>  1.  Uncorrupting the affected document?
>  2.  Debugging the docs that I receive to see why they act up?
> 
> I've pasted the error log below, if that helps.
> 
> Thanks in advance for for assistance.
> 
> Christopher Losa
>

Relevant Pages

  • Re: Word 2003 fails to Open
    ... There are two kinds of normal.dot: those that contain some kind of corruption, ... Blog: http://word2007bible.herbtyson.com ... > screen then freezes. ... It never opens a Word document or even an empty ...
    (microsoft.public.word.application.errors)
  • Re: password protection - saving as same file name; & deleting.
    ... there are no problems with saving and clearing passwords. ... Large numbers of links (master files, resource pools, inter-project links simply roll the corruption dice more often. ... Anyway, when it opens in IE, and go to file/save as, the only type ... >>> The message was checked by ESET Smart Security. ...
    (microsoft.public.project)
  • Re: Word document crashes Word program -- how can I fix the damaged document?
    ... with the second half (minus the last para mark). ... that you have a corrupt element in the doc, ... > suddenly quit right in the middle of saving this document. ... > attempt to re-open the document, Word opens and the document opens and ...
    (microsoft.public.mac.office.word)
  • Re: Entropy sources under WinXP
    ... if Hakim familiarly follows the sum? ... quit a corruption! ... She wants to embrace middle-class carts in conjunction with ...
    (sci.crypt)
  • Re: User Automation to close Word Document and return focus to Acc
    ... Adding Application.Quit after ActiveDocument.Close wdDoNotSaveChanges did ... not quit the instance of Word. ... and returns control to Access. ... Access opens the Word document with these lines of code in a module: ...
    (microsoft.public.access.modulesdaovba)