Re: Word X crashes for only one user

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From: John McGhie [MVP - Word] (john_at_mcghie.name)
Date: 04/12/04 

Date: Mon, 12 Apr 2004 11:34:48 +1000

Hi Michael:

I don't think Disk Utility gets it "right" unless you run it from the boot
partition. I think Disk Utility (the Apple one...) is the only thing that
fixes this, and that it must be running as the local user from the boot
partition.

And what Beth said ... :-)

Otherwise, delete the Carbon Registration Database and the Office
settings (10) files for the bad user. Word will start very slowly next time
while it rebuilds these two files.

Cheers

This responds to article <1aefe01c41f78$f4a7a2e0$a301280a@phx.gbl>, from
"Michael" <anonymous@discussions.microsoft.com> on 11/4/04 1:56 PM:

> Hi John!
>
> I did as you suggested. It did additional repairs on both partitions, beyond
> booting off OS X disk, but still won't load Word on the other user.
>
> Any other ideas?
>
> Thanks, Michael
>> -----Original Message-----
>> No. OS X maintains a Font folder for each user, and if the corrupted font
>> were in there, then it could indeed affect only one user.
>>
>> However, the problem is much more likely to be bad file permissions on
> the
>> disk.
>>
>> Run Disk Utility as Administrator and again as each user and choose the
>> Repair Permissions option.
>>
>> Cheers
>>
>>
>> This responds to article
> <17f0501c41ed1$ddecac50$a601280a@phx.gbl>, from
>> "Michael" <anonymous@discussions.microsoft.com> on 10/4/04 6:00 PM:
>>
>>> New install of office. Work works for one user. The other user Word
> crashes
>>> on start up. Repaired permissions, latest update, no help.
>>>
>>> If fonts were corrupted wouldn't it crash for both users?
>>>
>>> PS the install crashed 3 times before it finally installed.
>>>
>>> Thanks
>>
>> --
>>
>> Please respond only to the newsgroup to preserve the thread.
>>
>> John McGhie, Consultant Technical Writer,
>> McGhie Information Engineering Pty Ltd
>> Sydney, Australia. GMT + 10 Hrs
>> +61 4 1209 1410, mailto:john@mcghie.name
>>
>>
>> .
>> 

-- 
Please respond only to the newsgroup to preserve the thread.
John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia.  GMT + 10 Hrs
+61 4 1209 1410, mailto:john@mcghie.name

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