Re: Autotext Contact entry fails

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 04/04/04 

Date: Sat, 03 Apr 2004 16:20:50 -0800

Hi Steven,

If you're sure you have all the correct settings in Tools> AutoCorrect, then
my best suggestion is to try a couple of standard troubleshooting measures.
Since you didn't state your OS or Office version numbers or update levels
(please, please always do!), I'm going to assume you're in OS X/Office X.

1) Quit Word and navigate to your Normal template which should be in
/Applications/Microsoft Office X/Templates/. Rename Normal to something else
(like OldNormal), then relaunch Word. If this fixes the problem but you
have customizations, etc, in OldNormal that you want to maintain, you can
use Organizer to transfer those from OldNormal to the newly-created Normal
template. Then you can trash the old renamed file. To learn how to use
Organizer, see here (use IE not Safari to view this site):
<http://word.mvps.org/FAQs/WordMac/MacWordNormalTemplate.htm>

If this doesn't fix the problem, quit Word again, trash the new Normal and
rename OldNormal back to Normal.

2) To test your Preference files, quit *all* Office Applications.
Navigate to your ~/library/preferences/Microsoft folder. Rename the
Microsoft Component Preferences, Word Settings (10), and Microsoft Office
Settings (10) files. When you restart Word, these files will be recreated.
If all is well, you can trash the old files. You will have to reset some
Preferences and AutoCorrect settings.

If this doesn't help, you can trash the new files and rename the old ones
back.

Hope one of these helps. 

-- 
Beth Rosengard
Mac MVP
Mac Word FAQ:  <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page:  <http://www.entourage.mvps.org/toc.html>
On 4/1/04 12:04 PM, in article BC91DFED.6B75%Steven@brierassociates.com,
"Steven E. Brier" <Steven@brierassociates.com> wrote:
> Autotext entry of contacts no longer works.
> 
> I'm not sure when it changed, but when typing letters, memos or other
> documents that require entry of contact names and addresses, I no longer get
> the opportunity to use the autotext feature.
> 
> The checkboxes in the autotext dialog box match the settings recommended
> ("show autocomplete tip for Autotext, Contacts, and dates" is checked, and
> "exclude contacts" is unchecked.)
> 
> Any suggestions on where else I can look?
> 
> Cordially, 
> 
> Steven
> 
>

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