Re: Normal view displays incorrectly

From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 03/27/04 

Date: Fri, 26 Mar 2004 16:42:31 -0800

Hi Mike,

Hmmm. The best I can offer are some standard troubleshooting tips which
just may fix your problem.

First, you need to update completely. See here for details:
<http://www.mcgimpsey.com/macoffice/office/vxversions.html>

Then, repair permissions: Go to Macintosh HD/Applications/Utilities. Open
up Disk Utility. Select your hard disk, then click the First Aid tab.
Click the button to "Repair Disk Permissions".

Now, test your Normal template (again) and your Settings files:

1) Quit Word and navigate to your Normal template which should be in
/Applications/Microsoft Office X/Templates/. Rename Normal to something else
(like OldNormal), then relaunch Word. If this fixes the problem but you
have customizations, etc, in OldNormal that you want to maintain, you can
use Organizer to transfer those from OldNormal to the newly-created Normal
template. Then you can trash the old renamed file. To learn how to use
Organizer, see here (use IE not Safari to view this site):
<http://word.mvps.org/FAQs/WordMac/MacWordNormalTemplate.htm>

If this doesn't fix the problem, quit Word again, trash the new Normal and
rename OldNormal back to Normal.

2) To test your Preference files, quit *all* Office Applications.
Navigate to your ~/library/preferences/Microsoft folder. Rename the
Microsoft Component Preferences, Word Settings (10), and Microsoft Office
Settings (10) files. When you restart Word, these files will be recreated.
If all is well, you can trash the old files. You will have to reset some
Preferences and AutoCorrect settings.

If this doesn't help, you can trash the new files and rename the old ones
back.

3) With Word closed, delete the Word Font Cache and the Carbon Registration
Database. They will be recreated when you reopen Word.

Hope something here helps. 

-- 
Beth Rosengard
Mac MVP
Mac Word FAQ:  <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page:  <http://www.entourage.mvps.org/toc.html>
On 3/26/04 8:38 AM, in article 13f7e01c41350$d33035c0$a501280a@phx.gbl,
"Mike" <anonymous@discussions.microsoft.com> wrote:
> I have Word X SR 1 on a G4 under 10.3.3.  I work primarily in Page Layout
> view.  I noticed that recently my Normal view is completely in Monaco for
> every document old or newly created and will not display changes in font,
> bolding, etc. but will do color, etc.  I say "display" since if I go to Page
> View 
> the changes do display.
> 
> It seemed to me this would be solved if I dumped my Normal template and
> restarted Word.  Unfortuneately no go.  Suggestions?
> 
> Thanks, Mike
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