Re: MS Word for OSX Not Passing Cookies to OSX Browsers

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From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 03/23/04


Date: Mon, 22 Mar 2004 18:05:02 -0800

Hi Mark,

Could you please send me (directly) the Word document with the links that
started this whole thing. Thanks.

-- 
Beth Rosengard
Mac MVP
Mac Word FAQ:  <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page:  <http://www.entourage.mvps.org/toc.html>
On 3/22/04 5:52 PM, in article #oDVSmHEEHA.1272@TK2MSFTNGP11.phx.gbl, "Mark
Pompey" <mark.pompey@lausd.net> wrote:
> Beth, Thanks for your assistance.  I have provided answers to your questions
> below:
> 
> 
> 
> "Beth Rosengard" <bethrosengard@earthlink.net> wrote in message
> news:BC80C8C7.39E1B%bethrosengard@earthlink.net...
>> Hi Mark,
>> 
>> I'm copying this to you directly because I thought you might have given up
>> by now :-).  You haven't been forgotten (however, when you reply, please
>> post to the newsgroup so that this discussion stays in the archives).
>> 
>> You described such peculiar behavior that I escalated your post to MS and
>> they just came back with the following:
>> 
>>> This is interesting behavior. Strange, to say the least. I am curious,
> though,
>>> If you move the link to any other application including PPT and Excel X
> what
>>> happens?
> 
> If I open the document in PowerPoint, it has the same problem.  I can't open
> directly in Excel because it wants to open Word.  If I paste the links into
> blank documents in each of those programs, it does the same thing.
> 
>>> Also is it just a problem with LATIMES.COM or other sites that
>>> require log-ins?  Couple of things to check out.
> 
> LATIMES.COM is the only one we tested because that is the only one that
> requires us to login in to the "premium" section.   But the problem is
> occurs when I click on a link and it opens IE and then launches a new
> Window.  If I launch IE manually and paste the link into a new window, it
> does not ask for a login.
> 
>> If you can check these things out, we'll try to get you some answers.
>> 
>> -- 
>> Beth Rosengard
>> Mac MVP
>> 
>> Mac Word FAQ:  <http://word.mvps.org/FAQs/WordMac/index.htm>
>> Entourage Help Page:  <http://www.entourage.mvps.org/toc.html>
>> 
>> 
>> On 3/17/04 5:16 PM, in article #1Fn6aIDEHA.2804@tk2msftngp13.phx.gbl,
> "Mark
>> Pompey" <mark.pompey@lausd.net> wrote:
>> 
>>> A group of staff members apparently receive a Word document on a daily
> basis
>>> with links to articles available on-line through web sites of various
>>> newspapers.  One site is LATIMES.COM.  Recently these customers have
> been
>>> upgraded to OSX and Office for OSX.   When the upgrades occurred, the
> ability
>>> to open links directly from a Word document stopped working.
>>> 
>>> LATIMES.COM wants users to register before they can have the ability to
> access
>>> certain pages.  If you sign up and login once, the browser stores a
> cookie
>>> with the account information which eliminates the need to login each
> time.
>>> 
>>> Our customers click on a LATIMES.COM link and it launches the default
> browser
>>> (either Safari or IE) and attempts to connect to the page referenced in
> the
>>> link. For some reason, when it is initiated from MS Word, the
> LATIMES.COM
>>> cookie is not passed to the site.  If I paste the link directly into the
>>> address bar of the browser, it works correctly.
>>> 
>>> Has anyone experienced this problem before?
>>> 
>>> Here are some notes from on what I have already done or observed so far
> to
>>> attempt to solve this issue:
>>> 
>>> I was able to duplicate this issue on the G3 machine in my office using
> the
>>> Word file that was sent to me by the customer.  (OSX 10.3.2 with latest
>>> software updates; Office for OSX with all available updates applied)
>>> * The problem appears to be only on the Mac platform.  Specifically when
> using
>>> Word for OSX:
>>> 
>>>> * Using the same document on my PC worked fine.
>>>> * If I restarted in OS9 and used Word 2001 it worked fine.
>>>> * If I launched Word 2001 on OSX (in classic mode) and then clicked on
> the
>>>> link in the document, IE 5.2 (from OSX) launches and correctly connects
> to
>>>> the document.  (For some reason Safari failed on this test.)
>>>> 
>>> 
>>> * I tried it in OSX with both IE and Safari as my default browser and
>>> experienced the same problem.  This leads me to believe it is not a
> browser
>>> problem.  The problem seems to be in the interchange between MS Word for
> OSX
>>> and the browsers.
>>> * I did some preliminary web searches.  I found one item relating to
> Word 98
>>> (3 versions back) and a setting for cookies.  I could not find the same
>>> information on Word for OSX.  I could not find any settings related to
> this in
>>> either browser or Word itself.
>>> 
>>> Thanks in advance for your assistance.
>>> 
>>> Mark
>>> 
>> 
>> 
> 
> 


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