Re: Word to Windows
From: John McGhie [MVP - Word] (john_at_mcghie.name)
Date: 03/10/04
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Date: Wed, 10 Mar 2004 16:07:15 +1100
Hi Colin:
Here's what I think is going on:
1) Your Mac has been infected with a virus
2) The virus operates only in Windows
3) Norton decided to save themselves some money by making previous versions
of Norton detect only viruses that operate on the Mac. They have tried to
hide this in their public information, but basically previous versions of
Norton AV are useless on the Mac :-)
4) Every time you send documents to work, the AntiVirus on the mail server
spots the Word attachment and quarantines it because it has a virus in it.
5) The RTF version cannot contain viruses, so it lets those through.
To test this, try quitting Word and re-naming your Normal template. Word
will create a new one when it restarts. Then trash the old one.
Now create a new document, paste some text in it, and send it to work. If
it gets through this time, that was your problem and you have now cured it.
Previously-created documents will still contain the problem. For these, you
need to go into the VBA Macro Editor and delete any macros you find in the
document,
The other problem that may be hitting you is that your company mail server
may not be smart enough to recognise a Mac Word document unless it has an
extension, and you may not be sending file extensions. If you send the file
with a .dot extension, the mail server should treat it as a Word document,
scan it, and pass it through. If you do not send a file extension, the mail
server may not know how to scan it (it then needs to recognise the Creator
Code as being a Word document, and many antivirus programs can't do this).
Try sending the file again with a ".doc" extension and see if it gets
through this time.
Hope this helps
This responds to article <7b7f87c1.0403090345.667019a4@posting.google.com>,
from "Colin Wilsdon" <colinwilsdon@btinternet.com> on 9/3/04 10:45 PM:
> I have an i-Mac OS 10.2.4, and also a PC for use in conection with my
> work. I am having problems transferring Word files from my iMac to
> the PC via the server at my work. For some time after buying the Mac
> in October transfer was not a problem. I now find that Word files are
> arriving and being stored on the work server but not being passed on
> to my work e-mail address. There is no problem with Excel or Rtf
> files. The local police e-mail server alos blocked a Word file from
> my Mac but not an Rtf version- I was told there were two files, the
> Word file and a binary encripted file.
>
> The problem seems to have started after I received three e-mails with
> the title End Websidestory Code, with attachments that I did not open.
> Three other e-mails that arrived simultaneously were corrupted and
> it proved very difficult to delete the original e-mails and the
> corrupted ones from the Apple Mail application. With help from Apple
> Care I did eventually remove them but since then the transfer problem
> has occurred. Norton is up to date and has not located a virus.
>
> Does anyone know what End Websidestory Code is all about.
> Any suggestions about the transfer problem? Should I uninstall Word
> and reinstall?
-- Please respond only to the newsgroup to preserve the thread. John McGhie, Consultant Technical Writer, McGhie Information Engineering Pty Ltd Sydney, Australia. GMT + 10 Hrs +61 4 1209 1410, mailto:john@mcghie.name
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