Re: word X quits uneexpectedly in Panther 10.3.2

From: Beth Rosengard (bethrosengard_at_earthlink.net)
Date: 02/27/04 

Date: Fri, 27 Feb 2004 11:20:45 -0800

Hi Dennis,

Make sure you have Office/Word fully updated
(<http://www.microsoft.com/mac/download/>) and then repair disk permissions:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

If the problem persists, try some general troubleshooting:

1) Quit Word and navigate to your Normal template which should be in
/Applications/Microsoft Office X/Templates/. Rename Normal to something else
(like OldNormal), then relaunch Word. If this fixes the problem but you
have customizations, etc, in OldNormal that you want to maintain, you can
use Organizer to transfer those from OldNormal to the newly-created Normal
template. Then you can trash the old renamed file. To learn how to use
Organizer, see here (use IE not Safari to view this site):
<http://word.mvps.org/FAQs/WordMac/MacWordNormalTemplate.htm>

If this doesn't fix the problem, quit Word again, trash the new Normal and
rename OldNormal back to Normal.

2) To test your Preference files, quit *all* Office Applications.
Navigate to your ~/library/preferences/Microsoft folder. Rename the
Microsoft Component Preferences, Word Settings (10), and Microsoft Office
Settings (10) files. When you restart Word, these files will be recreated.
If all is well, you can trash the old files. You will have to reset some
Preferences and AutoCorrect settings.

If this doesn't help, you can trash the new files and rename the old ones
back.

3) With Word closed, delete the Word Font Cache and the Carbon Registration
Database. They will be recreated when you reopen Word.

If you're still having the problem, then it's most likely due to a corrupt
or duplicate font: <http://support.microsoft.com/?kbid=313535>

Hope this helps. 

-- 
Beth Rosengard
Mac MVP
Mac Word FAQ:  <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page:  <http://www.entourage.mvps.org/toc.html>
On 2/27/04 10:27 AM, in article
659015f9.0402271027.65433a68@posting.google.com, "dennis baron"
<debaron@uiuc.edu> wrote:
> I upgraded from os 10.2.8 to panther, 10.3.2, a few weeks ago. Now,
> about once every couple of days, Word X quits unexpectedly. This never
> happened before. Any idea how to fix this? I'm having to save every
> couple of sentences in order not to risk losing work. what a pain.
> 
> Dennis