Re: help is incorrect; now what?

From: Dayo Mitchell (dayomitchell_1997_at_NOhotmailSPAM.com)
Date: 02/06/04 

Date: Fri, 06 Feb 2004 15:28:27 -0500

Well, I was about to get a bit snippy in my reply (I'm a she, btw :), but
luckily I hadn't sent it yet... :) Anyhow, now we understand better.

Two ways to clear your work menu, let's end that frustration:
--The command is called ToolsCustomizeRemoveMenuShortcut. Go into Tools |
Customize, click on Keyboard, find it under All Commands, and see if it
really has that shortcut assigned to it, or re-assign the shortcut.
--Or, still in Tools | Customize, don't bother with the keyboard part, find
the same command, and drag to any toolbar to access the command by clicking.

Now, other issues:
Where exactly is the Help that says Z-opt-Minus? Is it an online help
window, or is it in the help files that are based on your computer (via
Help | MS Word Help).

Beth responded to you because you posted on this newsgroup, not from MS or
anything, by the way. So you did get through to it somehow.

I'll copy Beth's link again, just in case, but I hope by this point you have
bookmarked it and/or copied it somewhere in your computer, so you don't have
to leave the browser up anymore. :)
http://communities2.microsoft.com/communities/newsgroups/en-us/default.aspx
?guid=366BA05D-4181-BB41-B201-4C83D5F6024C

You can also use the Advanced Search in Google Groups to find the
microsoft.public.mac.* newsgroups.

However, if you expect to have more questions about word, the newsgroups are
probably the best way to get quick help with specific questions. Since you
have Office, you also have Entourage--if you use it, it is very easy to
configure for newsreading and will automatically show up linked to Microsoft
News Server, which hosts all these groups. Entourage Help should show you
how.

Note that these boards are not officially run by MS and are designed as
peer-to-peer support, so don't count on acknowledgement from them, even
though MS people do post occasionally, they are under no obligation to do
so.

Hope that helps,
DM

"Mary/gypsy" wrote:

> I am staying with you as best I can. I am NOT snappy. You need to understand
> that I am caught in Microsoft support "hell" as I cannot get support via their
> faulty on-line system. When I FINALLY got a human, (thanks Beth) she included
> a link which brought me to you. That has been the only way I can get in here.
> I have left my computer up for 3 days in fear that after I shutdown, I will
> never be able to find this group back. What you percieved as snappy was the
> fact that I am caught in a loop plus their own web browser did not work with
> their on-line help system. So I could not go forward and notify them of the
> incorrect instructions in their help window. Their on-line help only worked
> under Netscape, not Safari and not Internet Explorer. The loop is created
> when it says my product id is for Mac Word X and errored out, telling me I
> need to go back and select that instead of "Word" which is what I selected
> from the dropdown. So I go backwords to select Mac Word X but it doesn't
> exist in the drop down. So I was stuck all day. Couldn't go forward,
> couldn't go backwards, and trying all this under 3 different browsers. They
> need to supply some kind of human to take care of the things the computer
> errors out on. I had no human to turn to so I left 2 messages with the
> webmaster/mistress. You would be short with people too, if you were stuck all
> day and not able to get a response! And the name thing was just something
> brief I could put in because my fingers were tired of typing in all that info
> over, and over, and over and the submit button STILL did not work. How was I
> to know that it would intermittently make it through to this group!

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