Re: Word 2001 opens and quits, OS 9.2.2
From: Steven P. Driska (abogusaddress_at_temple.edu)
Date: 02/05/04
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Date: Thu, 05 Feb 2004 17:43:35 -0500
In article <BC470132.1C725%dayomitchell_1997@NOhotmailSPAM.com>,
Dayo Mitchell <dayomitchell_1997@NOhotmailSPAM.com> wrote:
> Well, I asked some people and heard of one more thing that might help, short
> of a remove and reinstall. In System Folder, Prefs, there is a PPC
> Registration Database file, which apparently acts like a hightech
> preferences file for the entire Office suite. Try moving that file, plus the
> entire contents of the Prefs: Microsoft folder, and hiding them elsewhere,
> and see if that works.
>
It didn't. I also moved every other Microsoft file out of the
preferences. That didn't help either.
> See here for a summary of known 3rd party extension conflicts, and see if
> any of those apply to you:
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;273015
One of these is Norton AntiVirus 5.0 and 6.0. I have 7.0.2 installed,
so I tried turning the AutoProtect feature off. Oddly, things were
different, but still didn't work. Word 2001 launched and opened a new
window, but didn't quit, nor did it crash. Maybe "hang" is the word;
the cursor could be moved, but it didn't affect anything and I had to
reboot. Do you think this is significant?
>
> I came across a comment from John McGhie that may possibly apply to you?
> "1) Did you recently install Office Service Release 1 for Office 2001? If
> so: that's the culprit. If you renamed or moved any components before
> installing SR-1, you get a "partial" upgrade and crash on start-up is the
> classic symptom." The answer is remove and reinstall.
The CD I installed Office 2001 from in the first place was already SR-1.
(A university site license CD)
>
> This is the list of troubleshooting remedies (from
> http://word.mvps.org/FAQs/WordMac/Word2001CrashesAndHangs.htm), and I think
> you've done just about all of them. It doesn't mention extension conflicts,
> but you've checked that. The extensions test doesn't need a fresh Prefs
> file to be valid, but it would probably be more valid with a fully updated
> office. You could try upping the memory all the way to 48MB (strongly
> advised) but considering what other things haven't worked, I doubt it will
> make a difference.
>
> * Apply the Service Release
> * Rebuild the Desktop
> * Allocate More Memory (we suggest 48 MB if you are having trouble)
> * Rebuild Your Preference Files
> * Rebuild the Normal Template
> * Remove Haxies and Add-ins
> * Update your Font Manager
> * Debug Your Fonts Collection
>
> I'm actually not sure what updating the font manager would be, because this
> isn't my list. I don't think I have a Font Manager, I suspect the Adobe Type
> Manager control panel does not count.
>
> Maybe something in there will help out--if not, I guess its remove and
> reinstall....
>
> Dayo
>
> On Removing and Reinstalling Office 2001.
>
> You will need the Combined Updater and the Remove office tool from the web
> (the remover on the CD is faulty):
> http://www.microsoft.com/mac/downloads.aspx#Office2001
>
I didn't see a download like this so I downloaded the removal tool for
2001 and 98, and just ran the 2001 removal tool. This didn't help.
Dayo, thanks for all the help, but right now I'm lost in the woods. I
think I'll just have to calm down and ask whether I really need 2001 or
whether 98 will do. I'm also wondering whether something else is
getting flaky (hardware, software, etc.) Although Word 2001 never
works, now I'm getting some other crashes, for example, this
MT-Newswatcher program. My machine is now 5 years old, so it may be
time to replace it.
If I ever figure out anything I'll let you know.
Thanks again,
Steve
> Backup:
> Any templates you may have created, or add-ins you may use:
> Look in Apps: MS Office: Templates: My Templates
> also Apps: MS Office: Office: Startup (check all folders)
> Your Normal template (in Apps: MS Office: Templates)
> Preferences for Office (the entire Microsoft folder in System Folder: Prefs)
>
> If you use Office Manager, then backup Office Managers Prefs as well, to
> save recustomizing it. Remove Office will not touch Entourage data, which is
> stored in the MS User Data folder. If you have to create a new Normal
> template, you will not be able to restore any keyboard shortcuts saved in
> it, nor any changes you have made to the default toolbars. You will be able
> to recover your macros, styles, and custom toolbars.
>
> Run Remove Office, restart computer and empty trash.
>
> Reinstall Office 2001 from the CD. Start each application once and exit, to
> force it to initialize itself.
>
> Install whatever you want from the Value Pack, etc, before updating.
>
> Rebuild your desktop on restarting. Then run the combined updater (download
> from http://www.microsoft.com/mac/downloads.aspx#Office2001)
>
> Start each application again.
>
>
>
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