Re: Word 2001 opens and quits, OS 9.2.2
From: Dayo Mitchell (dayomitchell_1997_at_NOhotmailSPAM.com)
Date: 02/03/04
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Date: Tue, 03 Feb 2004 18:32:33 -0500
Hi Steve,
Do some small extensions tests before going all the way to a Remove and
Reinstall.
By the way, if it does come to remove and reinstall, download the Remove
Office tool from Mactopia as the one included on the CD is faulty. Be sure
to back up all Templates, Normal, and the Prefs folder first, also MS Office
Manager Prefs if you use that.
You can boot with all extensions off by holding down the shift key as it
restarts, which generally tells you whether it is actually an extensions
conflict. However, I can't remember whether Word will actually launch if
certain extensions aren't loaded, so while I suggest you try it, it might
not work. On the other hand, it should give you an error message rather
than the problem you cite. [please let me know what happens]
If Word won't launch with no extensions at all, try booting with only the
extensions Word needs on--which I think (from studying what I have loaded
and what Conflict Catcher tells me) would be:
MS Clipboard Library
MS Component Library
MS OLE [anything] [3 of these]
MS Structured Storage
If Word will launch and stay launched in either of those cases, then it is
probably worth doing the manual extensions conflict search, as I don't think
removing and reinstalling will fix an extensions conflict.
Hope something helps.
Dayo
"Steven P. Driska" wrote:
> In article <BC426091.1B443%dayomitchell_1997@NOhotmailSPAM.com>,
> Dayo Mitchell <dayomitchell_1997@NOhotmailSPAM.com> wrote:
>
>> I should think an intermittent hardware failure would show up more places
>> than just Word crashing. I'm running Word 2001 and 9.2.2 too but when I just
>> had this problem, restarting fixed it. I've only needed to reset PRAM when
>> my system bombs out entirely, so I don't think you should go there for a
>> Word error.
>>
>> A Remove and Reinstall would take out Word 98 too, so maybe you don't want
>> to do that just yet.
>>
>> If you can reliably reproduce the error, it might be worth doing a test for
>> extensions conflict, but I assume you don't have Conflict Catcher or other
>> software that makes this easier? Try booting with all extensions off,
>> although that might require some manual adjustment to turn on the extensions
>> Word needs.
>>
>
> Mayo, thanks for the suggestions. No, I don't have conflict catcher so
> I'm saving that possibility for last.
>
>> Have you tried removing any add-ins from the Word start up folder?
>
> There is nothing in the Word folder in the Startup folder of the Office
> folder.
>
>>
>> IIRC crashing on launch can be related to corrupt fonts. "Remove all fonts
>> from your System folder except for the Apple fonts. If that fixes it, then
>> start restoring your fonts. Put half of them back and see if Word crashes
>> on startup. If not, try the other half. Then cut that in half, etc. until
>> you isolate the font that's causing the problem and delete it." [Quote from
>> Beth Rosengard]
>>
>
>
> I tried this leaving in the system fonts folder only the 14 or so fonts
> that are identified in their get Info windows as coming from MacOS
> 9.2.1. Still didn't work.
>
>
>> Do you have Virtual Memory on? (although you only need to set it to 1 mb).
>
> Yes, set to 1Mb.
>
>
> Sounds like it might be time to play with extensions - I can't remember
> if I tried that or not.
>
> Or should I try removing all versions of office?
>
> Any advice on this? Thanks for your help,
> -Steve
>
>
>
>
>>
>> Hope something helps,
>> Dayo
>>
>> "Steve Driska" wrote:
>>
>>> I'm having a recent problem with Word 2001. It launches, opens a new
>>> document, and quits without a crash. A similar thing happens if you drag
>>> a Word doc onto the Word2001 icon. I will appreciate any advice.
>>>
>>> Maybe the first time this happened there was a type 1 error, but preferred
>>> memory allocated to word was very large, about 40 Mb.
>>>
>>> Excel, PowerPoint, and (I think) Entourage all open OK.
>>>
>>> basic hardware facts: blue/white G3 300 MHz with 700 MB ram, OS 9.2.2
>>>
>>> Office 2001 SR 1 installed in November 2003 from a university site license
>>> CD, updated so the application versions were 9.0.4.
>>> I tested these applications to see if they worked in November, and they
>>> did, at first.
>>>
>>> Office 98 still lives on the same computer, and it still works.
>>>
>>> Around January 20, 2004 I started having trouble.
>>>
>>> I thought I updated Netscape from 7.01 to 7.02 at around that time.
>>> Viewing the extenisions folder by date to see if new extensions had been
>>> modified/added in that time frame, the obvious suspect was a folder from
>>> Real Networks containing Java stuff and plug-ins (I upgraded RealPlayer at
>>> about that time). But the extension manager control panel doesn't
>>> recognize any of these things as extensions, so I don't think they were
>>> causing an extension conflict. I moved this folder to the desktop and it
>>> didn't make a difference. Netscape doesn't seem to use extensions, as far
>>> as I can tell, so I didn't find any to remove.
>>>
>>> I tried removing Word's Normal Template. Didn't help.
>>> I tried removing every preference file that had Microsoft, Office, or Word
>>> in the name. Office made new one. That didn't help either.
>>>
>>> Rebuilt the Desktop.
>>>
>>> Along the way there were some crashes that required Disk First Aid to
>>> clean up after restart.
>>>
>>> DiskWarrior 3 is installed on the machine, and in a few other instances I
>>> got warnings that something was damaged, so I booted off DW CD (OS X
>>> version) and used it to rebuild the directory on the hard drive. Not
>>> really major repairs needed.
>>>
>>> I am beginning to wonder about intermittent hardware failure.
>>>
>>> I also wonder if I should remove Office 98, but it's the only thing that I
>>> can use for Word right now, and there was not a problem before.
>>>
>>> Would resetting PRAM help?
>>>
>>> Thanks for any help you can offer.
>>>
>>> -Steve Driska
>>
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