Re: Word 2001 opens and quits, OS 9.2.2
From: Steven P. Driska (abogusaddress_at_temple.edu)
Date: 02/03/04
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Date: Tue, 03 Feb 2004 13:34:48 -0500
In article <BC426091.1B443%dayomitchell_1997@NOhotmailSPAM.com>,
Dayo Mitchell <dayomitchell_1997@NOhotmailSPAM.com> wrote:
> I should think an intermittent hardware failure would show up more places
> than just Word crashing. I'm running Word 2001 and 9.2.2 too but when I just
> had this problem, restarting fixed it. I've only needed to reset PRAM when
> my system bombs out entirely, so I don't think you should go there for a
> Word error.
>
> A Remove and Reinstall would take out Word 98 too, so maybe you don't want
> to do that just yet.
>
> If you can reliably reproduce the error, it might be worth doing a test for
> extensions conflict, but I assume you don't have Conflict Catcher or other
> software that makes this easier? Try booting with all extensions off,
> although that might require some manual adjustment to turn on the extensions
> Word needs.
>
Mayo, thanks for the suggestions. No, I don't have conflict catcher so
I'm saving that possibility for last.
> Have you tried removing any add-ins from the Word start up folder?
There is nothing in the Word folder in the Startup folder of the Office
folder.
>
> IIRC crashing on launch can be related to corrupt fonts. "Remove all fonts
> from your System folder except for the Apple fonts. If that fixes it, then
> start restoring your fonts. Put half of them back and see if Word crashes
> on startup. If not, try the other half. Then cut that in half, etc. until
> you isolate the font that's causing the problem and delete it." [Quote from
> Beth Rosengard]
>
I tried this leaving in the system fonts folder only the 14 or so fonts
that are identified in their get Info windows as coming from MacOS
9.2.1. Still didn't work.
> Do you have Virtual Memory on? (although you only need to set it to 1 mb).
Yes, set to 1Mb.
Sounds like it might be time to play with extensions - I can't remember
if I tried that or not.
Or should I try removing all versions of office?
Any advice on this? Thanks for your help,
-Steve
>
> Hope something helps,
> Dayo
>
> "Steve Driska" wrote:
>
> > I'm having a recent problem with Word 2001. It launches, opens a new
> > document, and quits without a crash. A similar thing happens if you drag
> > a Word doc onto the Word2001 icon. I will appreciate any advice.
> >
> > Maybe the first time this happened there was a type 1 error, but preferred
> > memory allocated to word was very large, about 40 Mb.
> >
> > Excel, PowerPoint, and (I think) Entourage all open OK.
> >
> > basic hardware facts: blue/white G3 300 MHz with 700 MB ram, OS 9.2.2
> >
> > Office 2001 SR 1 installed in November 2003 from a university site license
> > CD, updated so the application versions were 9.0.4.
> > I tested these applications to see if they worked in November, and they
> > did, at first.
> >
> > Office 98 still lives on the same computer, and it still works.
> >
> > Around January 20, 2004 I started having trouble.
> >
> > I thought I updated Netscape from 7.01 to 7.02 at around that time.
> > Viewing the extenisions folder by date to see if new extensions had been
> > modified/added in that time frame, the obvious suspect was a folder from
> > Real Networks containing Java stuff and plug-ins (I upgraded RealPlayer at
> > about that time). But the extension manager control panel doesn't
> > recognize any of these things as extensions, so I don't think they were
> > causing an extension conflict. I moved this folder to the desktop and it
> > didn't make a difference. Netscape doesn't seem to use extensions, as far
> > as I can tell, so I didn't find any to remove.
> >
> > I tried removing Word's Normal Template. Didn't help.
> > I tried removing every preference file that had Microsoft, Office, or Word
> > in the name. Office made new one. That didn't help either.
> >
> > Rebuilt the Desktop.
> >
> > Along the way there were some crashes that required Disk First Aid to
> > clean up after restart.
> >
> > DiskWarrior 3 is installed on the machine, and in a few other instances I
> > got warnings that something was damaged, so I booted off DW CD (OS X
> > version) and used it to rebuild the directory on the hard drive. Not
> > really major repairs needed.
> >
> > I am beginning to wonder about intermittent hardware failure.
> >
> > I also wonder if I should remove Office 98, but it's the only thing that I
> > can use for Word right now, and there was not a problem before.
> >
> > Would resetting PRAM help?
> >
> > Thanks for any help you can offer.
> >
> > -Steve Driska
>
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