Re: Excel causes system freeze

I can understand your frustration. I have three Macs that I depend on to get
my work done and it's painful when one or more of them aren't cooperating.
Are you getting the spinning ball or the Error Reporting dialog when Excel
freezes? Can you describe to me what you're doing prior to Excel freezing
happily over and over?

Todd Aton
Macintosh Business Unit
Microsoft Corporation

Microsoft makes no warranties, express, implied or statutory, as to the
information in this post.



On 6/21/08 2:08 PM, in article ee8e637.88@xxxxxxxxxxxxxxxxxxxxxxx, "Vasil"
<snkvs@xxxxxxxxx> wrote:

Now in response to this message I can say from my experience that despite Mac
10.5.3. and SP 1 installed on my iMac which has an ATI Radeon card, Excel
continue to freeze happily over and over. As you can imagine for those of us
who rely on their computers to do some significant job this is really
frustrating.

Keith,

I appreciate your frustration. But perhaps you've misunderstood the previous
discussion on this. Microsoft worked hard for several months to gather data
on this system freeze bug, posted a bug to Apple since we determined that it
was an OS bug, and checked in regularly with Apple over the last few months
letting them know how painful this bug was to our customers.

Via the channels we have with Apple, they told us that the bug was fixed in
10.5.3. Once 10.5.3 was released, I sent mail to this newsgroup as well as
to a couple of dozen customer who had reported this bug to us directly
asking them to let me know if upgrading to 10.5.3 resolved the bug for them.

So far, 99% of the people who have replied to me have told me that the
10.5.3 update has resolved the problem for them.

So, if you are still experiencing this system freeze after upgrading to
10.5.3, we certainly want to know.

Now, if just Excel is crashing (not the system), we want to help. But I will
need more information. Could you explain the scenario in which Excel is
crashing? Could you click on More Information in the Microsoft Error
Reporting tool, then copy and paste the crash log and email it to me
(patmcmil@xxxxxxxxxxxxx)?

I hope it's clear from this that Microsoft is listening and wants to help.

Thanks,

Pat


On 6/6/08 8:09 AM, in article ee8e637.80@xxxxxxxxxxxxxxxxxxxxxxx, "Keith
Sterling" wrote:

June 5th is the last response and guess what Microsoft are doing nothing
about
it. The only app to crash on my Mac is Excel.

So easy to reproduce, just open a Workbook that was saved as Maximised and
boom Microsoft kills my Mac, cheers guys

Started opening all my Workbooks with NeoOffice now, opens everytime, never
crashes, never kills my Mac.

How about treating us as customers who actually paid money for a product
which
doesn't work. Can I have my money back please, or shall I just continue to
use
NeoOffice and bin Excel

--
Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided &#65533;AS IS&#65533; with no warranties, and
confers no rights.




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