Re: excel turns to binary
From: JE McGimpsey (jemcgimpsey_at_mvps.org)
Date: 03/02/04
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Date: Tue, 02 Mar 2004 12:59:17 -0700
In article <59d601c40082$4918b140$a001280a@phx.gbl>,
"george" <ghermes@austin.rr.com> wrote:
> This has happened three times on different files.
>
> The first time it happened I sent a copy to Microsoft with
> the complete history including the sn of the program.
>
> Never got a reply!! Guess they don't care about their
> programs or its users. I asked what caused such and was
> there a way in which to recover the data.
No, you're not likely to get a reply. MS's MacBU has 160 or so
employees, including developers, coders, testers, QA, marketing,
management and product support, for Office, IE, VPC, Messenger, MSN, and
a few other minor applications. There just isn't enough bodies. To put
on enough bodies would mean increasing MacOffice's price to cover the
cost. There's a price point there.
You're even less likely to receive a reply if you're vague or imprecise
about your problem, like you are here.
Whether they care about their customers is another issue - my experience
is that they do, which is one reason they provide both paid support
(which is free if the problem is a product bug) and free support such as
this peer-to-peer newsgroup. And they *do* read what you send them via
the Help/Send Feedback on Excel menu item.
YMMV.
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