Re: Entourage 2008 Crashing on Preferences
- From: Diane Ross <EntourageHelp@xxxxxxxxx>
- Date: Sun, 28 Jun 2009 20:31:48 -0700
On 6/28/09 5:20 PM, in article 59b7742e.-1@xxxxxxxxxxxxxxxxxxxxxxx,
"Dave_Tosti-Lane@xxxxxxxxxxxxxxxx" <Dave_Tosti-Lane@xxxxxxxxxxxxxxxx> wrote:
So,given that Preferences DO work with the new user, what would your advice be
as to getting them to work with my main user account? (I did not try setting
up my exchange webmail account in the new user account - perhaps I should try
that next?)
You can try rebuilding to see if that takes care of the problem. I would
wait until you have this Identity working before adding the Exchange
account.
Make a duplicate in the Finder first as additional backup. A rebuild does
make a duplicate, but sometimes in the process the original and backup get
merged resulting in total disaster. It's rare but it happens.
How to rebuild:
<http://www.entourage.mvps.org/database/rebuild.html>
Note: if your database is very large, be sure to check how much free space
is on your HD first. The more free space you have the better your chance at
a successful rebuild.
Rebuilding a damaged database that exceeded size limit
<http://tinyurl.com/4s6qv3>
After you rebuild, I would like you to do these stress tests to verify that
it is good. I've seen rebuilds that were iffy and corruption showed back up
at a later date.
Stress test to verify your database.
1. Use the Database Utility to run 'Verify database'
1. Hold Option key down when launching Entourage to open the Database Utility.2. Under File --> Export select Entourage archive (.rge) file (all items)
more info <http://www.entourage.mvps.org/import_export/manual_04_08.html>
1. If this fails to complete, it indicates corruption3. Export as MBOX files your messages using this script. Export folders as
2. If the export completes, create a new Identity in Entourage and import that
file.
3. If the export and import of the .rge file completes, this indicates a good
database.
MBOX files (includes subfolders)
<http://www.entourage.mvps.org/downloads/scripts/jolly/Make_MBOX.zip>
1. The script will fail on the folder with the corruption4. Make a copy in the Finder of your Identity. Using the Database Utility,
2. Place the script in the Script Menu Items folder in the Microsoft User Data
folder.
3. Select the script from the menu in Entourage and it will run.
4. It places a folder on the desktop named Entourage Archives. You can select
the desktop in the Finder in column view and watch as it creates the folders.
run rebuild on the copy. To open Database Utility, hold down the OPTION key
while starting Entourage. Sometimes the rebuild will damage the database so
running it on a copy keeps your data safe for the test.
1. You can trash the copy and the rebuild copy after you verify your database.
If your Identity passes all 4 tests, it's good.
Did I hear you say "aarrgghh"? :-)
--
Diane
.
- References:
- Entourage 2008 Crashing on Preferences
- From: Dave_Tosti-Lane
- Entourage 2008 Crashing on Preferences
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