Re: Can't drag emails from one folder to another

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

On 4/30/09 7:32 PM, "Marg@xxxxxxxxxxxxxxxx" wrote:

This issue with Entourage just started up today. If anyone can suggest a
possible cause or better yet, a fix, I would deeply appreciate it!

From what you describe there seems to be other issues here that need to be
addressed. Be sure you have a backup in case the drive is failing.

Have you checked to see how full the drive is? You need a minimum of 10%
free.

Steps to help determine where the problem is located. ( I suggest you go
directly to a new User, step 2 since you are having other issues.)

1) you can eliminate your Identity by creating a new Identity in Entourage
and see if you experience the same problem.

2) if a new Identity still exhibits the same issues, then create a new User
in System Preferences and test the problems in the new clean environment.

3) If the problems still exist in the new User, it's a problem with your
Office install or your base OS files. If running the Apple combo does not
fix, then you might need to do an "Archive & Install".



Troubleshooting Basics


--
Diane


May 2, 2009

Hi, Diane,

Thank you for your suggestions. I tried the new identity, but the problem persisted. I then did "repair permissions" and the Apple Combo update. It's now working properly - messages drag from one folder to another, and menus stay in place when clicked. My husband is very pleased, since he spends several hours a day using the computer for business, and I'm most grateful for your help.

Marg

.

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