Re: Entourage not syncing sent items back to Exchange server

John Cradock wrote:

For some reason my Entourage 2008 is not syncing sent items back to my
Exchange server. Items I send with Apple Mail and from my iPhone appear in
the sent items if I log into my Outlook Web Access, but items sent from
Entourage are not showing up. Any ideas?


William Smith wrote:

This could be a couple of things.

Many folks find that clearing the Sent Items folder cache often takes
care of the problem. First, duplicate your Sent Items so that you have a
backup. Next right-click or Control-click the Sent Items folder, select
Folder Properties and click the Empty button to empty the cache.

Restore missing messages from your backup by dragging them back into the
Sent Items folder.

If this doesn't work then you're possibly part of a small group of folks
who are having chronic problems with syncing the Sent Items folder with
Exchange. I don't think enough of these folks have come together to get
Microsoft's attention. I tried one time but had little interest. Most
folks were using Exchange Server 2003 and Entourage 2008.


It's weird. As you suggested, I backed up the contents of my Sent Items in
Entourage, then cleared the cache for this folder, then moved back some of
the items that were missing. Once I moved them back, these items did sync
back to the Sent Items on the Exchange server. However, when I then sent a
message from Entourage, that message never synced to the server. I am using
Entourage 2008 and Exchange 2007.

.

Relevant Pages

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  • Re: Entourage not syncing sent items back to Exchange server
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