Re: Entourage receiving, but not sending email for one account
- From: Diane Ross <EntourageHelp@xxxxxxxxx>
- Date: Fri, 23 Jan 2009 13:57:27 -0800
"JeighLG@xxxxxxxxxxxxxxxx" wrote:
The SMTP configuration has not changed that I'm aware of. How would one check
to see if it's "bad"?
Since your other accounts are still working on your company's server it
doesn't see likely that there was a server update that requires changes to
your SMTP setting, but if there are multiple servers it could be a roll out
issue. We get many reports of non-notification of required updates for SMTP.
You used to be able to use tcpflow, but it appears to be broken under
Leopard. To monitor your network traffic see if one of these can help.
Interarchy
<http://nolobe.com/interarchy/>
Another application I ran into recently that do is EavesDrop....Let it
capture some stuff then double-click any of the lines of text in the main
window to see more detail.
<http://www.baurhome.net/software/eavesdrop/index.html>
At the bottom of this page for tcpflow, you can see what traffic looks like
between Entourage and your server.
<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>
To eliminate a lot of problems, you can try this test for the problem
account only.
1) Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching.
2) Open Entourage and enter the problem account. Be sure to set it to leave
mail on server for this test.
3) If it fails in this new user, this eliminates your database and your User
preferences. If it works, then you need further testing in your User's
account to find out what's the problem.
A) To eliminate your Preferences, drag the Identity folder to Shared, then
switch back to your new test User and drag (it actually copies) the Identity
to the Microsoft User Data folder. It will overwrite if they are both named
the same. I would rename the test Identity in case you need it until you get
this problem solved. If the Identity works in the new User then you know
it's preferences in your User's folder.
Be sure to drag back from Shared when you are back in your regular User or
Entourage will create a new blank one.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>
.
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