Re: entourage database inaccessible

Great! Any progress is good progress.

Next thing to try: turn off the Preview pane using View menu --> Preview
Pane --> None. I suspect the "not enough memory" error may be due to
trying to preview messages.

The 'none' option is greyed out and unavailable.....

Does this allow you to select any of your mail folders and drag it to
your Desktop? This is one way of exporting mail.

It will allow me to drag the empty or lightly used folders, but not the ones that display the memory error when I try to open them.

Just clicking on the folder generates the error so I am unable to drag them to the desktop.

I'm assuming one of the methods you used is File --> Export --> Items to
an Entourage archive?

Yes, and it worked fine except for the messages.

One thing Diane wrote previously was, 'as long as you can open the
identity you can save the data'. I'm hoping that's true as the
messages are really what I'm most concerned about as a record of a
number of years worth of business correspondence.

I think so. You've got more changes to save mail if you can open the
identity than when you can't open your identity. When you can't open the
identity then salvage is nearly impossible or would at least be very
tedious and time-consuming.

BTW, I've also tried virtually every fix recommended or linked in
this thread including reinstalling the OS and reinstalling Office
(several times now). Obviously this is all terribly time consuming
and I'd just as soon not do it again!

Troubleshooting is never fun, especially when you're not sure what to do
and you have a lot to lose such as your mail history. Finding the
problem or finding what works around the problem is also never fun.

Diane's already had you do the heavy lifting. At this point we still
have no idea what's wrong and we probably never will. We can only try
different things that may work to get you safely into a new identity.

--

bill

Entourage Help Page
Entourage Help Blog
YouTalk
Twitter: follow

Thanks again!
.

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