Re: I have tried almost everything, spent hours and hours, but still Entourage 2004 Crashes!
- From: Diane Ross <diane@xxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 29 Nov 2008 16:10:30 -0800
"MangoMac@xxxxxxxxxxxxxxxx" wrote:
Please help me! I do want to solve this without spending to much time :-)
LOL, you write this long missive then you expect a short simple fix. :-)
The error log you sent indicates launchd. This is an Apple function. What
happens when you try opening .png files outside of Entourage?
I am mostly using Osx 10.5.5 ( I have multiple machines). ( I do also have a
Macbook Pro which are 2 years old with Entourage 10.4.11. This older setup
seems more stable than my new Imac 24 with Osx 10.5.5.)
Are you sharing your Identity between the machines?
Any way the setup with Enourage 2004 and the new intel macs with Osx 10.5.5.
is more important for me!
Some of my problems are:
"Type A crash":
Unexpected Crashes (no message, just a message "Entourage unexpectedly
crashed....", in my category a "type a" crash.
See this page for help with crashes:
<http://www.entourage.mvps.org/troubleshoot/crashes.html>
"Type B crash":
"Expected" crashed. As I look at (read) emails with "png" pictures attached
Entourage crashes every time. Maybe not at the first peek (look at the email),
but surely after a couple of times. It seems that sometime Entourage are not
crashing that often when I am disconnected from the internet (as I look at old
emails, checking....). Sometimes it helps to switch of the "error reporting",
but not it seems, always....?
WHAT I HAVE TRIED:
1.) I did use the "remove office" application and performed a clean install
(no change, problems persist).
Reinstall does not fix problems like this.
2.) I have also tried to log on as a different user (taking a look at a
typical "crash B" type of file (email with png attachement) and crash persist.
Can you "Forward as Attachment" a sample message that causes you to crash?
dianeross at mvps dot org <-- fix before replying.
Prefix your subject with: newsgroup response
3.) I did try to install the 10.5.5 combo installer, but it did not seem to
make any change. (I had 10.5.5 from before, but I read in this forum that
doing a Combo might overwrite potentially damaged system files....), but I am
not certain whether I understood this correctly.
That's correct. It goes back and overwrites base files.
WHAT I NEED TO BE CERTAIN ABOUT:
A.) I Have read in this forums that doing a 10.5.5 combo install is good
medicine. Although I did already had the 10.5.5. I did it again. Was that an
error?
No
Is it any point doing a Combo 10.5.5 if you already have 10.5.5? (For
example to clean up files potentially damaged system files)?
Yes
B.) I Have read in different forums that "switching off check database
integrity" or to switch OFF "Perform Database Integrity check in the
background" is a good tip to avoid crashes, but I am not sure. Sound like a
risky thing? Is it safe to switch off? Should I do it?
This is only if you are one of the few that gets constant messages the
database needs repairing when it's OK. It doesn't hurt anything.
C.) I did also read in forum that disabling the error report is a good
medicine "Microsoft Error Reporting", set preferences to UNCHECK (OFF). Is
this safe? True?
No true. This gets a crash report that often helps solve the problem. You
can copy the reports for posting, but sending them in helps the developers
work on problems. You will NOT get a direct reply back.
When posting a crash log the first parts usually get the most important
stuff. Most of us can't do much with a crash log regardless. It takes a
specialist to know how to read those things. :-)
Plus as you have found out, there is a size limit on messages for the forum.
D.) Are there a download link for "Office 2004" (My original cd is corrupt,
and I do only have a copied file (zip backup). This copy might be corrupt...?
Are there any download available (full versions of Office 2004) with a "md5
checksum" (to check if the file is correctly received?
You cannot download Office legally. CD don't become corrupt. It could be
scratched but that would most likely result in a failed install.
E.) Are there any point in doing restarts after a Entourage 2004 crash in
10.5.5 (Osx)? If I just start the program after a crash it seems very
unstable.
Restarting the application is enough, but you shouldn't be experiencing
problems like this.
--
Diane
.
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