Re: Entourage 2008 Continuously Crashing

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On 2008-06-02 15:14:23 -0700, Aaron Marks <go.to@xxxxxxxxxxxxxxxxxxx> said:

On 2008-05-29 16:34:52 -0700, "Doug (Microsoft)" <dougst@xxxxxxxxxxxxxxxxxxxx> said:

On 5/29/08 11:54 AM, in article 2008052911542316807-goto@blogaaronmarkscom,
"Aaron Marks" <goto@xxxxxxxxxxxxxxxxxxx> wrote:

On 2008-05-27 01:01:35 -0700, Aaron Marks <goto@xxxxxxxxxxxxxxxxxxx> said:

On 2008-05-16 16:18:14 -0700, "Doug (Microsoft)"
<dougst@xxxxxxxxxxxxxxxxxxxx> said:

On 5/16/08 2:07 PM, in article
C45345AF.1D563%diane@xxxxxxxxxxxxxxxxxxxxxxxxxx, "Diane Ross"
<diane@xxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

"Aaron Marks" wrote:

Here are the answers to your questions by #:

1) I will try this next, but as I stated above, I would I like to know
what this means ^^^^
This helps narrow down the problem and diagnose if it might be account
specific. I.E. Something in your account is causing the crash on PPC only.
Or if there is a more general issue with the Exchange deployment that is
causing the problem.

You an also isolate it more by using the progress window to see what "item"
is syncing when you get the crash. This may help lead you to the particular
folder causing the crash. "item" you can narrow down to a folder, address
book, calendar, message, contact, etc. that might be causing the problem.

Were you able to try a different account by any chance?
Yes, but the problem didn't occur with the other account. I'm not sure exactly what item is causing the crash, but it appears to be a different item everytime from what I can tell. Regardless, this is still a PPC bug with Entourage 2008 since this problem doesn't occure in Entourage 2008 on Intel, Entourage 2004 on PPC, Outlook 2003, or Outlook 2007.
2) Same problem
3) No crash when copied, so it seems to be in the downloading part from
the Exchange server.
Thanks, tells me it is PPC only. Unknown about the "downloading" part, the
call stack doesn't have much new info to see where the crash is.
Below is the new crash report for my PowerMac G5 running Entourage 12.1.0..
I just wanted to add that I once again synced my mailbox perfectly on a
Core Duo MacBook that a client gave me yesterday. I am now 100%
certain that this is a PPC platform specific problem. Could someone
please put this problem in the correct hands of someone at Microsoft
and please contact me through the contact page on my blog @
http;//blog.aaronmarks.com. I will provide my phone number if
necessary and am willing to work with a developer/engineer on this
problem via an EasyAssist session. I'll even drop my PowerMac G5 off
in Redmond for a month with the Mac BU if that will help (I live in
Seattle)
BTW, not in the public news groups every day so didn't see this message or
your other one till today. But will have somebody contact you directly to
help diagnose this, other option that is always open is to contact Microsoft
Support for immediate help.
I also just sent you an email about this problem. I would rather not contact Microsoft support directly since I would then be required to spend a ridiculous amount of time on the phone just trying to get to an upper level engineer. Could you possibly open up a case for me so that I can get immediately transferred to an upper level support engineer?

Doug - dougstATmicrosoftDOTcom
Microsoft
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.
--
Aaron Marks
AM IT Consulting
Contact me via http://blog.aaronmarks.com

I was finally able to clear this problem up by moving my 5000 messages out of my inbox and into a sub-folder that I called Inbox 2008 that I'm now going to use for archiving messages on a daily basis.

The only real important part is that I now have just 6 messages in my inbox (items I still need to take care of replying to) and as a result I was then able to fully cache the mailbox in one try without a single crash.

I just wanted to post this here in case anyone ends up having a similar problem.
--
Aaron Marks
AM IT Consulting
Contact me via http://blog.aaronmarks.com

.

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