Re: How do I sync my Palm with Entourage 2004

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Some of the new Palm devices including yours have "Organizer Plus"
applications. Unlike previous Palm devices, these new Palm devices include
Calendar, Contacts, Memos, and Tasks. They also have new features that are
not recognized by the Handheld Synchronization conduit.

To avoid accidental data loss, synchronization between Entourage 2004 and
Palm's new handhelds is consequently turned off by default. Follow this
procedure to turn on synchronization after both Palm synchronization
software and the Microsoft Handheld Synchronization software have been
installed:
1. Launch the HotSync Manager application (usually located in
/Applications/Palm)
2. Under the HotSync menu, choose Conduit Settings.
3. Double-click the "Entourage Conduit" entry.
4. Near the bottom, check the option to "Enable synchronization with these
new handhelds."
5. Click OK.

More information about this can be found on my web site:
http://home.earthlink.net/~mickey.stevens/tutorials/entouragesync.html

On 5/17/08 3:38 PM, in article
9e4f9d30-e861-4307-b7b0-0bb09edc661d@xxxxxxxxxxxxxxxxxxxxxxxxxxx,
"paulpsd7@xxxxxxxxx" <paulpsd7@xxxxxxxxx> wrote:

Mickey,

I've been sync'ing Entourage and various Palms for years, doing
exactly what you recommend above.

However, I've just gotten a new MacBook Pro running Leopard. I've
installed the Palm software for my Palm Treo 680, and I installed
Office 2004. I then installed Handheld Sync. Everything looks as it
should. I go into HotSync Manager, select my entourage identity for my
corresponding palm identity. I sync, and everything syncs up, except
Entourage.

In the sync log, I get this message:

Before you can synchronize with the applications on this handheld
device, you must enable synchronization in the Entourage Conduit
Settings dialog box. For the latest information on compatibility
issues and solutions, visit the Office 2004 Web Site synchronization
failed
Entourage Conduit synchronization failed
³Entourage Conduit² failed (error = #-1)

I've already enabled synchronization. Any ideas?

--
Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

.



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