Re: Good Mail Goes Back to Junk
- From: Diane Ross <diane@xxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 20 Apr 2008 18:03:17 -0700
On 4/19/08 7:36 36PM, in article
0497abf0-ab9b-47a1-8fe7-20d08cccfb35@xxxxxxxxxxxxxxxxxxxxxxxxxxx, "Jim"
<jimthornton@xxxxxxx> wrote:
I'm having a problem with the Entourage 08 (12.0.1) Junk Mail
function; my junk mail filter is set to "High." However, several times
per day in my DotMac IMAP account, the same 5-10 sets of good email
gets transferred from my Inbox to the junk mail folder -- at least
some of these times, it is when the scheduled send/receive function
runs. (By "sets" I mean email messages from the same sender.)
Check your IMAP rules.
This doesn't happen in my POP account. Further, I have set the address
or
the domain of these emails to "not junk," but this doesn't keep the
same
sets of email repeatedly going back into the junk folder. I don't
always "see" this happening, but when I notice that it has happened, I
have to spend time moving them back -- and they just go back into the
Inbox without presenting me with the "Junk Email Protection" dialog
box where I'd be asked which of the three choices to make to prevent
such mail from being classified as junk.
Do I have a bad setting or is this an Entourage bug?
Most likely bad settings.
Usually when mail gets moved, it's a rule that is moving the mail. The most
likely culprit is the Mailing List Manager (MLM). It's very easy to set up a
MLM rule by accident, when you are marking a message as 'not junk'. The
wording of that dialog is ambiguous to say the least. Check if there is an
MLM entry (look for MLM entries under the tools menu) with the incorrect
destination folder as the target folder. Mailing List Manager rules run
before your other rules.
There are 3 different kind of rules in Entourage:
Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)
They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)
Each type of account has it's own rules. Click on the correct tab to check
your rules. (Mail (POP), Mail (IMAP) Mal (Windows Live Hotmail) Mail
(Exchange), News, Outgoing)
See "Using Rules with Entourage" for help and examples:
<http://entourage.mvps.org/rules/index.html>
.
- References:
- Good Mail Goes Back to Junk
- From: Jim
- Good Mail Goes Back to Junk
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