Re: Entourage 12.0.1 crashing on rules

Hi, Could you contact me offlist, so I can get you to fill out a
questionnaire for the developer?

Send me an email:

<http://www.entourage.mvps.org/support_options/email.html>


On 3/25/08 3:07 00PM, in article
144B7528-0DA8-4E42-AF00-3B87601C824D@xxxxxxxxxxxxx, "Patje57"
<Patje57@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Did setup a new user, blank identity, same result 12.0.1 crashes when
applying the rule, same entries in the Entourage crashlog as posted earlier.
I've seen 3 persons posting the exact same problem, all 3 after applying
12.0.1 update (2 on 10.5.2, 1 on 10.4.11 i believe it was). Looks this is a
problem with the NL upgrade (i installed trough MAU first, 2e time
standalone, both with the same result).
I don't find a link on the NL/BE support site to report this problem
directly except 1 link which let's me pay € 75 to get help. I just bought the
Home / Student version last saterday, would expect the software working as
advertised without having to pay > 50% of the purchase price to get this
working, i heavily depend on the rules. No problems encountered so far with
the other Office components.

Thanks, Pat

"Diane Ross" wrote:

On 3/25/08 10:26 02AM, in article
8287179D-76F3-471A-AF9B-B4E089AE7986@xxxxxxxxxxxxx, "Patje57"
<Patje57@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Exactly the same problem here, also running the Dutch 12.0.1 (confirmed by
checking in Entourage), upgrade didn't report any problems either, so
definately it's the full 12.0.1.
The rules worked ok before the update, they were imported from Apple Mail,
deleting all rules does make Entourage crash no longer, recreating 1 rule
makes Entourage not tried to revert back to 12.0.0

This is what is in the crashlog:

Process: Microsoft Entourage [2561]
Path: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 12.0.1 (12.0.1)
Build Info: Unknown-80229~0
Code Type: X86 (Native)
Parent Process: launchd [75]

Launchd is a system process.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test a new blank
Entourage Identity there. Do rules work in 12.0.1 there?

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>




--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>


.

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